Reservations Sales Agent - 12 Month Contract

Company Description

At Accor, we believe in creating meaningful experiences and vibrant workplaces where people feel welcome and valued. As one of the world’s leading hospitality groups, Accor is home to over 5,000 properties across 110 countries, united by a shared commitment to excellence, innovation, and our signature Heartist culture.

At Sydney Olympic Park, our precinct brings together three iconic brands, Pullman, Novotel, and Ibis. Each offering a distinct guest experience while sharing a unified team spirit. Whether it’s the upscale sophistication of Pullman, the modern comfort of Novotel, or the smart simplicity of Ibis, our hotels work together to deliver exceptional service in one of Sydney’s most dynamic and event-rich locations.

As part of this precinct, you’ll be joining a collaborative, high-energy that thrives on diversity, creativity, and genuine connection. We’re proud to be part of a global network while maintaining a strong local identity, where every team member is empowered to grow, contribute, and make a difference.

Job Description

Join us on a 12 month fixed-term contract as you support the team during a period of parental leave coverage.

Reporting to the reservations manager, as a Reservations Sales Agent, you’ll be the first point of contact for guests, handling all reservation inquiries promptly and professionally while maximising revenue through effective upselling. You’ll deliver passionate and knowledgeable service, ensuring every interaction is friendly and personalised. You’ll manage guest details in the PMS system, confirm bookings, and maintain clear communication across departments to fulfill special requests. Familiarity with our reservations system, rate structures, and property features will help you optimise occupancy and meet targets. You’ll also stay informed on promotions, maintain strong product knowledge, and actively promote the Accor Loyalty Program. In this role, you’ll represent our brand standards by answering calls efficiently, sharing sales leads, and creating seamless experiences for both internal and external guests.

Qualifications

• Experience in Reservations or Front Office, preferably in a Hotel environment or similar.
• Strong knowledge of hotel systems such as OPERA cloud and RESAweb or similar.
• Knowledge of Hotel loyalty programs is advantageous.
• Strong verbal and written communication skills.
• Proven ability to deliver exceptional service and build rapport with guests over the phone.
• Experience providing prompt and efficient service including upselling.
• Flexible working a variety of shifts including some weekends and public holidays.
• Have full working rights in Australia.

Additional Information

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. With 5400+ Hotels across 110+ countries, the opportunities to grow your career are endless!

• ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
• Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
• Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide

Why Join the Sydney Olympic Park Precinct?

• Be part of a collaborative, multi-brand precinct team in a dynamic location.
• Enjoy exclusive staff benefits such as $5 duty meals, complimentary coffee and free parking on non major event days.
• Be part of a vibrant, high energy precinct with Sydney's biggest events right on your doorstep.