HVAC Lead Installer - Family-Owned Since 1971
First Mate Heating & Cooling
Seasonal Role - Customer Service Representative - HVAC Scheduling - Family-Owned
First Mate Heating & Cooling· Call Center
About this role
Are you calm under pressure, organized, and energized by helping people?
We’re a locally owned residential HVAC company serving the Kansas City area since 1971, and we’re looking for a seasonal Customer Service Representative to help us deliver a smooth, professional experience during our busiest months.
This is not a “sit and answer phones” job. You are the first impression of our company and the traffic controller for our field team.
What You’ll Do
- Answer inbound service calls with warmth and professionalism
- Schedule and dispatch HVAC service appointments efficiently
- Communicate clearly with technicians and customers
- Confirm upcoming appointments and manage reschedules
- Enter accurate job notes and customer details in our system
- Help keep the office organized and running smoothly
- Support the team during peak heating and cooling seasons
What Makes Someone Great in This Role
- Strong attention to detail
- Calm and confident in high-volume environments
- Clear, friendly phone communication
- Comfortable using software and learning new systems
- Team-first mindset
- Willingness to help wherever needed
Experience in HVAC, plumbing, electrical, or home services is a plus — but not required. We will train the right person.
Seasonal position aligned with peak HVAC demand (spring/summer and/or fall/winter).
Monday–Friday schedule with occasional flexibility during peak periods.
Compensation
- Competitive hourly pay (based on experience)
- Opportunity for performance incentives
- Supportive, team-oriented environment
- Real-world operations experience in a growing company
About Us
We are a second-generation, family-owned residential HVAC company proudly serving Lee’s Summit and the Kansas City area since 1971.
We believe in:
- Doing what we say we’ll do
- Taking care of our team
- Serving customers with integrity
- Constant improvement
If you want to work in a fast-moving, team-driven environment where your work directly impacts customers and technicians every day, we’d love to meet you.
Frequently Asked Questions
Is the salary disclosed for the Seasonal Role - Customer Service Representative - HVAC Scheduling - Family-Owned position at First Mate Heating & Cooling?
The salary for this Seasonal Role - Customer Service Representative - HVAC Scheduling - Family-Owned role at First Mate Heating & Cooling is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Seasonal Role - Customer Service Representative - HVAC Scheduling - Family-Owned position at First Mate Heating & Cooling located?
This Seasonal Role - Customer Service Representative - HVAC Scheduling - Family-Owned role at First Mate Heating & Cooling is based in Lee's Summit, Missouri, United States. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Seasonal Role - Customer Service Representative - HVAC Scheduling - Family-Owned role at First Mate Heating & Cooling full-time or part-time?
This is listed as a Full time position. It is posted as a Seasonal Role - Customer Service Representative - HVAC Scheduling - Family-Owned role in the Call Center department at First Mate Heating & Cooling.
Which team or department does the Seasonal Role - Customer Service Representative - HVAC Scheduling - Family-Owned at First Mate Heating & Cooling belong to?
This Seasonal Role - Customer Service Representative - HVAC Scheduling - Family-Owned position is part of the Call Center department at First Mate Heating & Cooling. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Seasonal Role - Customer Service Representative - HVAC Scheduling - Family-Owned position at First Mate Heating & Cooling?
Click the "Apply Now" button on this page. You will be redirected to First Mate Heating & Cooling's official application portal hosted on workable where you can submit your application directly.
When was the Seasonal Role - Customer Service Representative - HVAC Scheduling - Family-Owned job at First Mate Heating & Cooling posted?
This Seasonal Role - Customer Service Representative - HVAC Scheduling - Family-Owned position at First Mate Heating & Cooling was posted on Mar 3, 2026. Apply as soon as possible — early applications are often reviewed first.
Seasonal Role - Customer Service Representative - HVAC Scheduling - Family-Owned
First Mate Heating & Cooling
You'll be redirected to First Mate Heating & Cooling's official application page on workable.