Senior Associate, BPO, Technology & Onboarding

Company Description

About MUFG Investor Services:

Experience something Brilliantly Different with a career at MUFG Investor Services.  

MUFG Investor Services is a trusted partner to many of the world’s largest public and private funds, providing asset servicing and operational solutions built for alternatives. With over $1 trillion in client assets under administration, we offer fund administration, banking, payments, fund financing, foreign exchange overlay, corporate and regulatory services, custody, business consulting, and more. Operating from 17 locations worldwide, we help clients mitigate risk, enhance efficiency, and navigate the operational complexities of today’s investment management landscape. As a division of Mitsubishi UFJ Financial Group (MUFG), one of the world’s largest financial institutions with approximately $3 trillion in assets, we combine deep expertise with the strength and stability of a leading financial institution. To learn more, visit us at www.mufg-investorservices.com.

Job Description

This is a mix of operations, process improvement, and stakeholder coordination, focused on making onboarding faster, smoother, and more efficient. Reporting to the Associate Director you will: 

• Manage the onboarding of new clients, ensuring a smooth setup and integration experience.
• Work closely with Operations, Technology, and Product teams to support client and business needs.
• Investigate and resolve onboarding and system-related issues, helping to deliver excellent client service.
• Identify opportunities to improve processes and contribute ideas that enhance efficiency and scalability.
• Monitor onboarding activity and provide updates on progress, risks, and key metrics.
• Build strong relationships with internal and external stakeholders, acting as a trusted point of contact.
• Support the Team Lead by taking on leadership responsibilities when required, helping to ensure continuity, high service standards, and effective team delivery.
• Support and share knowledge with team members, contributing to a collaborative and high-performing team environment.

Qualifications

• Strong problem-solving skills and an interest in systems, data, and process improvement.
• Proven experience in client onboarding, post-trade operations, or financial technology, with a demonstrated ability to manage complex integration projects, at least 2 years. 
• Strong organizational and time management skills
• Bachelor’s degree in Business, Finance, Computer Science, or a related field; advanced certifications or relevant postgraduate study is a plus.

Additional Information

What’s in it for you to join MUFG Investor Services?   

Take a look at our careers site and you’ll find everything you’d expect from a career with the fastest-growing business at one of the world’s largest financial groups. Now take another look. Because it’s how we defy expectations that really defines us. You’ll feel that difference in all kinds of ways.  Our vibrant CULTURE. Connected team. Love of innovation, laser client focus, and next-level LEARNING & DEVELOPMENT.  

So, why settle for the ordinary?  Apply now for a Brilliantly Different career.   

We thank all candidates for applying; however, only those proceeding to the interview stage will be contacted.