Senior Cloud Technician

What you'll be doing:

At Atech, we’re building the UK’s leading Secure Cloud Services provider.

As a Senior Cloud Technician (L2), you’ll deliver high‑quality managed cloud support while mentoring others and continuously improving how we work.

In this role, you'll be:

• Providing second‑line support across Azure, Office 365, Intune, and Windows environments
• Owning incident management, from investigation through to resolution and communication
• Acting as an escalation point for complex issues and recurring problems, using automation and tooling to improve efficiency and service quality
• Maintaining clear documentation, processes, and playbooks
• Mentoring junior engineers and supporting onboarding and training
• Championing a security‑first, customer‑focused approach

We want to hear from you if you:

• Have experience in an MSP or managed services environment
• Are confident troubleshooting Microsoft cloud and endpoint technologies
• Understand ITIL-style support, incident, and request management
• Communicate clearly with both technical and non‑technical stakeholders
• Enjoy mentoring others and driving continuous improvement
• Are proactive, organised, and comfortable in a fast‑paced environment
• Hold (or are working towards) Microsoft certifications (AZ‑104, AZ‑900, MS‑900, SC‑900)

What's in it for me?

Competive Salary + Benefits 

Who you'll be doing it for:

Atech part of the Iomart Group is a highly accredited Microsoft Partner who delivers transformed technology with managed services. Our team of certified Microsoft experts align with your team to deliver an excellent service tailored to your individual needs, 24/7/365.

• Our services support 25,000 users globally and proactively monitor 45,000+ devices in key areas:
• Azure infrastructure managed service
• Modern Workplace: Office 365, Microsoft 365, and Azure Virtual Desktop
• Managed Security and SOC with Microsoft Defender, Sentinel 

What to do next:

Please click apply if you like the sound of this role. If you do not have an up to date CV or want to have a chat about the role first, please contact us on careers@iomart.com. 

We’re an equal opportunities employer and want our vacancies to be available to all, so if you need us to make any reasonable adjustments during the process then just let us know.