Senior Field Service Technician

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Xylem is seeking mechanically inclined professionals who enjoy hands-on work, troubleshooting, and solving problems in the field. Candidates with experience in field service, diesel equipment, mechanical systems, pumps, rotating equipment, industrial equipment, or electrical troubleshooting are encouraged to apply. Experience in related skilled trades, including HVAC, plumbing, or construction, can also provide a strong foundation for success in this role.

At Xylem, we are united by a shared purpose: solving water to create a more sustainable world. If you are driven by service, problem-solving, and making a real impact, we invite you to bring your skills to our team as a Field Service Technician.

Responsibilities

• Diagnose, repair, and maintain pumps and related equipment in the field and at the service shop.
• Perform preventative maintenance and inspections to ensure equipment reliability.
• Troubleshoot mechanical, diesel, and electrical issues on equipment.
• Complete service reports and maintain accurate documentation of repairs.
• Follow all company and customer safety policies and procedures.
• Maintain company tools, equipment, and vehicles in good working condition.
• Communicate professionally with customers regarding equipment status and repair recommendations.
• Work independently or as part of a team to complete service work efficiently.
• Demonstrate accountability, problem-solving skills, and a commitment to quality workmanship.

Qualifications

Education

• High school diploma or GED required.

Experience

• 1+ year of field service, diesel, mechanical, or industrial equipment experience required.
• Experience repairing pumps or rotating equipment preferred.
• Customer service experience preferred.

Skills

• Strong mechanical troubleshooting and repair skills.
• Experience working on diesel-powered equipment.
• Basic electrical troubleshooting skills.
• Ability to diagnose equipment failures and determine appropriate repairs.
• Strong critical thinking and problem-solving abilities.
• Ability to work independently with minimal supervision.
• Experience using Microsoft Office and mobile devices for service documentation.

Driving Requirements

This position requires operating a company vehicle. Candidates must:

• Possess a valid driver's license.
• Have and maintain a driving record that meets company standards.
• Safely operate a company vehicle while traveling to customer locations.

Additional Requirements

• Ability to obtain required customer site clearances, such as TWIC, DISA, or other site-specific credentials, as needed.
• Ability to lift, carry, and work around industrial equipment.
• Ability to work both indoors and outdoors in varying weather conditions.

Compensation and Benefits

The estimated pay range for this position is $27 to $31 per hour. At Xylem, we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.