Senior Support Analyst
woolpert
Senior Support Analyst
finastra· PT2 Misys Spain Sl - Sucursal Em Portugal (Portugal Branch Of Misys Spain Sl)
About this role
Who are we?
At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries.
Disclaimer:
Finastra has signed an agreement to sell its Universal Banking business to Pollen Street Capital, with completion expected end 2026 / early 2027, subject to consultation and customary closing conditions. Upon completion, this role is expected to transition to the standalone Universal Banking business, creating opportunities to support its future growth and success.
We’re looking for a Senior Support Analyst to join our Lisbon team and support a global banking application used by financial institutions worldwide.
If you have experience in banking systems, strong analytical skills, and enjoy solving complex client issues, this role offers an excellent opportunity to grow your career in financial technology.
What You’ll Do
Analyse and troubleshoot issues raised by banking clients.
Identify whether problems are functional, configuration-related, or require deeper technical investigation.
Collaborate with technical specialists and development teams (code reading only – no coding required).
Support clients during testing cycles, deployments, and patching activities.
Ensure high-quality service delivery while contributing to product stability and improvement.
What We’re Looking For
Experience in banking, financial services, or banking applications.
Strong communication skills and the ability to work directly with customers.
Solid analytical and problemsolving skills; ability to understand application workflows quickly.
Basic ability to review code paths (no development responsibility).
Background in Support, Testing, or Application Analysis is welcome.
Degree in Computer Science or related field is a plus.
Why Join Us
Be part of an international organisation with strong presence in financial technology.
Grow into senior functional, technical, or product specialist career paths.
Learn core banking processes and enterprise application behaviour.
Work with experienced SMEs in a collaborative and supportive environment.
Lisbon location with global exposure.
Apply Today
If you're based in Portugal and want to develop your career in a global fintech environment, we’d love to hear from you.
We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we stand for:
Flexibility: Enjoy unlimited vacation, subject to local regulations and business priorities. Benefit from hybrid working arrangements and inclusive policies such as paid time off for voting, bereavement, and sick leave.
Well‑being: Access confidential one‑to‑one support through our Employee Assistance Program, connect with our network of Wellbeing Champions and Gather Groups, and take part in monthly events and initiatives designed to help you thrive—inside and outside of work.
Health & Financial Security: Medical, life and disability insurance, retirement plans, lifestyle, and other benefits.*
Sustainability: Paid time off for volunteering and donation‑matching opportunities to support causes that matter to you.
Inclusion: Get involved in our inclusion communities, such as Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, and Women@Finastra—open to everyone who wants to participate and contribute.
Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.
Recognition: Take part in our global recognition program, Finastra Celebrates, and share your voice through regular employee surveys that help shape our culture and ways of working.
*Specific benefits may vary by location.
At Finastra, each individual is unique—bringing their own ideas, perspectives, cultural backgrounds, and experiences. We learn from one another, value what makes us different, and create an environment where everyone feels included, supported, and able to be their authentic selves.
Be unique. Be exceptional. Help us make a difference at Finastra.
Frequently Asked Questions
Is the salary disclosed for the Senior Support Analyst position at finastra?
The salary for this Senior Support Analyst role at finastra is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Senior Support Analyst position at finastra located?
This Senior Support Analyst role at finastra is based in Lisbon. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Senior Support Analyst role at finastra full-time or part-time?
This is listed as a Full time position. It is posted as a Senior Support Analyst role in the PT2 Misys Spain Sl - Sucursal Em Portugal (Portugal Branch Of Misys Spain Sl) department at finastra.
Which team or department does the Senior Support Analyst at finastra belong to?
This Senior Support Analyst position is part of the PT2 Misys Spain Sl - Sucursal Em Portugal (Portugal Branch Of Misys Spain Sl) department at finastra. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Senior Support Analyst position at finastra?
Click the "Apply Now" button on this page. You will be redirected to finastra's official application portal hosted on workday where you can submit your application directly.
When was the Senior Support Analyst job at finastra posted?
This Senior Support Analyst position at finastra was posted on Aug 4, 2026. Apply as soon as possible — early applications are often reviewed first.
Senior Support Analyst
finastra
You'll be redirected to finastra's official application page on Workday.