Senior Technical Program Manager

Key Responsibilities

• Manage cross-functional technical programs from inception to delivery, including cloud migrations, infrastructure scaling, and tool chain consolidation.

•  Partner with Engineering Leads and Product Management to define the infrastructure/Platform roadmap, prioritize backlog items, and align them with overall business goals.

•  Proactively identify technical dependencies, bottlenecks, and risks. Formulate mitigation plans to ensure on-time delivery.

•  Drive the adoption of DevOps best practices, continuous integration/continuous deployment (CI/CD), and Infrastructure as Code (IaC).

•  Oversee initiatives focused on system availability, latency, performance, efficiency, and capacity management (SRE principles).

•  Ensure all infrastructure initiatives adhere to strict security, compliance, and governance standards (e.g., SOC2, ISO 27001).

•  Translate complex technical infrastructure concepts into clear, actionable business impacts for non-technical stakeholders.

•  Provide transparent, data-driven status updates, metrics, and dashboards to leadership regarding infrastructure health and project milestones.

•  Define program objectives, scope, and success criteria in collaboration with stakeholders and technical teams.

•  Develop and manage detailed program plans, schedules, and resource allocations to ensure timely delivery of milestones.

•  Facilitate effective communication across teams, proactively identifying and resolving risks, roadblocks, and dependencies.

•  Drive continuous improvement by analyzing lessons learned and implementing best practices in program management.

• Manage budgets, contracts, and vendor relationships as required for program success.

• Administer and optimize program workflows using Jira, including configuring boards, managing backlogs, and generating actionable reports for leadership.

•   Oversee the end-to-end release management process, coordinating release schedules, ensuring successful deployments, and managing communications with stakeholders before, during, and after releases.

Qualifications:

•  Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field (Master’s preferred).

•  5+ years of experience as a TPM, Engineering Manager, or Scrum Master, with at least 3 years specifically focused on Infrastructure, DevOps, or Cloud-native environments..

• Strong understanding of software development lifecycles, agile methodologies, and technical architectures.

• Deep understanding of major cloud platforms (AWS, GCP, or Azure) and architecture principles.

•  Strong foundational knowledge of containerization (Kubernetes, Docker), Infrastructure as Code (Terraform, Ansible), and CI/CD pipelines (Jenkins, GitHub Actions, GitLab).

•  Experience with cloud cost optimization and budget management.

•   Exceptional organizational, analytical, and problem-solving skills.

•   Proven ability to lead cross-functional teams and influence without direct authority.

•    Excellent written and verbal communication skills.