Service Advisor
helenamotorsgroup
Service Business Development Center Representative
helenamotorsgroup· Service
About this role
Helena Motors is looking to expand their Service BDC department. The Service BDC Representative is responsible for handling all inbound and outbound communication for the service
department to ensure an exceptional customer experience. This role focuses on scheduling service appointments, answering customer inquiries, following up on recommended maintenance, and helping drive traffic to the service
department. Strong communication, organizational skills, and attention to detail are essential.
Key Responsibilities
- Handle all incoming service calls promptly and professionally.
- Schedule and confirm customer service appointments using the dealership’s CRM/DMS systems.
- Make outbound calls to follow up on declined services, missed appointments, and recommended maintenance.
- Maintain accurate customer records and appointment notes.
- Respond to online service inquiries and follow up with leads in a timely manner.
- Communicate clearly with service advisors and management regarding scheduling and customer needs.
- Achieve productivity and appointment-setting goals as assigned.
- Assist with CSI (Customer Satisfaction Index) follow-up to ensure a positive customer experience.
- Perform other administrative or support duties as assigned.
Qualifications
- High school diploma or equivalent required.
- Previous call center, customer service, or dealership experience preferred.
- Excellent verbal and written communication skills.
- Proficient in Microsoft Office and ability to learn dealership CRM and scheduling software.
- Organized with a strong attention to detail.
- Ability to multitask in a fast-paced environment.
- Friendly, professional demeanor and strong customer service mindset.
Work Schedule
Monday through Friday, with
Saturdays as needed. This position is based on-site at Helena Motors.
Frequently Asked Questions
Is the salary disclosed for the Service Business Development Center Representative position at helenamotorsgroup?
The salary for this Service Business Development Center Representative role at helenamotorsgroup is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Service Business Development Center Representative position at helenamotorsgroup located?
This Service Business Development Center Representative role at helenamotorsgroup is based in Helena, Montana, United States. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Service Business Development Center Representative role at helenamotorsgroup full-time or part-time?
This is listed as a Full Time position. It is posted as a Service Business Development Center Representative role in the Service department at helenamotorsgroup.
Which team or department does the Service Business Development Center Representative at helenamotorsgroup belong to?
This Service Business Development Center Representative position is part of the Service department at helenamotorsgroup. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Service Business Development Center Representative position at helenamotorsgroup?
Click the "Apply Now" button on this page. You will be redirected to helenamotorsgroup's official application portal hosted on bamboohr where you can submit your application directly.
When was the Service Business Development Center Representative job at helenamotorsgroup posted?
This Service Business Development Center Representative position at helenamotorsgroup was posted on Jul 8, 2026. Apply as soon as possible — early applications are often reviewed first.
Service Business Development Center Representative
helenamotorsgroup
You'll be redirected to helenamotorsgroup's official application page on bamboohr.