Service Delivery Director

HCLTech
Apply Now ↗
📍 Bengaluru, India

About this role

Job Summary

The Program/Service Delivery Director is responsible for providing strategic leadership, governance, and end-to-end delivery oversight for multiple SAP and Non-SAP programs. The role ensures successful execution of business objectives, stakeholder alignment, financial management, risk mitigation, and delivery excellence while driving customer satisfaction and business growth.

  • 15–20+ years of overall IT/Digital Transformation experience.
  • 8+ years leading large, complex programs
  • Experience managing global delivery teams and client stakeholders 
    Exposure working in SAP ERP platform and Non-SAP handling large Program/Account

Key Responsibilities

  • Lead multiple projects/workstreams as a unified program and ensure successful delivery against scope, schedule, budget, and quality objectives.
  • Define program governance, operating model, reporting structures, and executive communication plans.
  • Manage client relationships, steering committees, and executive stakeholder engagements.
  • Identify, manage, and mitigate program risks, issues, dependencies, and escalations.
  • Ensure alignment between business objectives, technology strategy, and delivery execution.
  • Lead cross-functional teams including Business, Product, Engineering, Architecture, QA, and Operations.
  • Drive program planning, resource management, budgeting, forecasting, and financial governance.
  • Oversee vendor, partner, and third-party engagements where applicable.
  • Drive continuous improvement, operational excellence, automation, and transformation initiatives.
  • Support business growth through solutioning, proposals, RFP responses, and account expansion initiatives.

Skill Requirements

 

Program Management

Executive Stakeholder Management

 • Digital Transformation Leadership

• Risk & Compliance Management

• Resource & Capacity Planning

• Governance & Reporting Experiance in Managing SAP and Non-SAP programs

• Experience in Cloud, Data & AI, Enterprise Applications, Digital Engineering, or Managed Services

• Experience leading globally distributed teams

• Strong commercial and contractual management experience "

 

Other Requirements

Frequently Asked Questions

Is the salary disclosed for the Service Delivery Director position at HCLTech?
The salary for this Service Delivery Director role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Service Delivery Director position at HCLTech located?
This Service Delivery Director role at HCLTech is based in Bengaluru, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Service Delivery Director position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Service Delivery Director job at HCLTech posted?
This Service Delivery Director position at HCLTech was posted on Sep 23, 2026. Apply as soon as possible — early applications are often reviewed first.
Service Delivery Director
HCLTech
Apply for this role ↗

You'll be redirected to HCLTech's official application page on successfactors.