Treasury, Senior specialist
Master-Works
Service Delivery, Manager
Master-Works· Executive Sector
About this role
Master Works is seeking an experienced Service Delivery Manager (SDM) with prior exposure to Data & Integration Managed Services to oversee service delivery, manage client relationships, and ensure the successful and timely delivery of services in line with agreed SLAs and business requirements. The SDM will be responsible for coordinating with technical teams, monitoring service performance, managing escalations and risks, and driving continuous improvement. The role requires strong project management, stakeholder management, and communication skills to ensure operational excellence and high client satisfaction.
Key Responsibilities:
- Manage end-to-end service delivery for Data & Integration Managed Services, ensuring services are delivered according to agreed SLAs, KPIs, and contractual commitments.
- Act as the primary point of contact for clients, maintaining strong relationships and ensuring high levels of customer satisfaction.
- Lead and coordinate service delivery teams across Data Engineering, Integration, ETL, APIs, and related technologies.
- Monitor service performance, operational KPIs, SLAs, incidents, risks, and service improvement initiatives.
- Manage project and service delivery plans, ensuring milestones, deliverables, resources, and budgets are effectively controlled.
- Coordinate with technical teams, project managers, vendors, and business stakeholders to resolve operational and delivery issues.
- Identify delivery risks and dependencies and implement appropriate mitigation and escalation plans.
- Prepare and present regular service performance reports, dashboards, and management updates to clients and senior leadership.
- Drive Continuous Service Improvement (CSI) initiatives to improve service quality, efficiency, and customer experience.
- Ensure proper governance, documentation, change management, incident management, and problem management processes are followed.
- Support resource planning, capacity management, onboarding, and performance management of service delivery teams.
- Manage escalations and ensure timely resolution of critical incidents and customer concerns.
- 8 +years of experience in Project Management and Data & Integration Managed Services
- PMP or PRINCE2 certification is preferred.
Location: Client site
Frequently Asked Questions
Is the salary disclosed for the Service Delivery, Manager position at Master-Works?
The salary for this Service Delivery, Manager role at Master-Works is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Service Delivery, Manager position at Master-Works located?
This Service Delivery, Manager role at Master-Works is based in Makkah, Makkah Province, Saudi Arabia. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Service Delivery, Manager at Master-Works belong to?
This Service Delivery, Manager position is part of the Executive Sector department at Master-Works. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Service Delivery, Manager position at Master-Works?
Click the "Apply Now" button on this page. You will be redirected to Master-Works's official application portal hosted on workable where you can submit your application directly.
When was the Service Delivery, Manager job at Master-Works posted?
This Service Delivery, Manager position at Master-Works was posted on Aug 18, 2026. Apply as soon as possible — early applications are often reviewed first.
Service Delivery, Manager
Master-Works
You'll be redirected to Master-Works's official application page on workable.