Service Reliability Engineer

About The Business Area/Department :

The Platform & Network Support Services department provides reliable, continuous, and globally coordinated frontline support for network, batches, cloud platforms, and critical infrastructure services as well as monitoring services, safeguarding operational stability and enabling seamless system lifecycle operations. 

Summary of the role:

A Service Reliability Engineer (SRE) on a 24x7 frontline batch team acts as the primary guardian of critical data pipelines and scheduled workloads. Operating around the clock, these engineers actively monitor high-volume processing jobs, rapidly triaging alerts and executing tactical interventions to ensure critical batch processes meet strict business deadlines. When job failures or queue bottlenecks occur, they rely on operational runbooks and scripting to restore service, preventing downstream data delays for clients and internal systems. Beyond immediate troubleshooting, they continually automate repetitive operational tasks, tune monitoring alerts, and lead post-incident analysis to identify underlying root causes and build long-term pipeline resilience.  

In this role you’ll:

• Run and monitor scheduled batch jobs 
• Troubleshot system errors and performance issues 
• Do incident management to recover incidents and collaborate with application owners on problem management to understand the root cause and avoid reoccurrence 
• Maintain documentation and logs and work to improve processes (feedback loops) 
• Track metrics and KPIs on batch support activities 
• Coordinate with other departments to ensure job dependencies are met. 
• Automate routine tasks and deployments (as needed) using scripting and configuration management tools (e.g., Bash, Python, Ansible, Terraform) 

About the ideal candidate:

What we can offer you:

• Get rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits.

• Hybrid working model. 

• Professional development to broaden your knowledge and enhance your skills with on-line learning hubs packed with technical and soft skills training that allow you to develop and grow.

• Enter a diverse and inclusive workplace, join one of the world’s top travel technology companies and take on a role that impacts millions of travelers around the globe.

Working at Amadeus, you will find

•  A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

•  A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

•  Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

• 珞 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

•  A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.

•  A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.

•  A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.  

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.  

Be aware of recruitment scams

Amadeus Group never charges fees, requests payment, or asks for financial information during recruitment. All legitimate opportunities are communicated solely through official Amadeus channels, including our careers website. Any payment request or outreach via unofficial platforms (e.g., WhatsApp, Telegram) should be treated as fraudulent.