Stepped Care Coordinator / Care Coordination Specialist

Company Description

Job Description

• 1FTE: Full-time ongoing position.
• Location: Gympie / Kabi Kabi / Gubbi Gubbi land.  
• Salary: $53 - $56.97ph + Super + Not-for-Profit Salary Packaging up to $18,550   

We’re looking for a dynamic individual to be the first point of contact for clients referred through the Head to Health Phone Line and other pathways. In this role, you’ll be a key player in guiding clients through a smooth and welcoming entry into our services, providing invaluable support on their journey to well-being.

Although this is not a traditional leadership role with direct reports, you'll be a leader in spirit, overseeing the care journey and collaborating with various teams to ensure each client receives the highest quality support.

Responsibilities include: 

• Lead the way for clients: Provide direct engagement and brief interventions to ensure smooth transitions and aftercare.
• Collaborate: Work closely with internal teams and external partners to deliver comprehensive care.
• Support clients: Be their first contact and help them navigate their care journey, ensuring a welcoming experience at every step.
• Manage Care Processes: Oversee collaborative care planning, transitions between services, and aftercare.
• Strengthen Partnerships: Build relationships with local hub partners and the lived experience workforce to foster community-driven care.

The ideal candidate will have:

• Strong leadership: You’ll take charge of client care and team coordination, ensuring clients receive the best possible outcomes.
• Experience: Extensive background in mental health and/or AOD settings, including knowledge of systems, legislation, and brief-intervention approaches.
• Community-focused: Experience working independently and as part of a care team in community-based recovery models.
• Collaboration Skills: Proven ability to engage and collaborate with diverse services and professionals in the mental health space.

Qualifications

• Qualifications in psychology, social work, mental health nursing or a related field. 
• A maintained relevant annual registration and/or membership of professional body (preferred).
• Current state-based driver’s licence.

Additional Information

About the program
Each is leading the Better Connect program – an exciting new initiative providing integrated, person-centred care across Central Queensland, Wide Bay, and the Sunshine Coast. We're looking for a Stepped Care Coordinator to join our dynamic team and play a crucial role in shaping this groundbreaking community mental health and AOD model!

What’s in it for you?  

• Flexible working conditions tailored to you.
• Competitive salary based on your experience and qualifications.
• Diversity & belonging – We value all backgrounds, abilities, and identities and are committed to cultural safety.
• Boost your take-home pay – Not-for-Profit Salary Packaging (up to $15,900 tax-free per year) plus an extra $2,650 tax-free for meals and entertainment.
• Relocation support: If you have relocated permanently for work purposes you may be able to substantially increase your take-home pay by salary packaging some or all of your relocation costs.
• Support your wellbeing with access to Fitness Passport, for discounted access to hundreds of gyms, pools and fitness facilities nationwide for you and your family. 
• Career growth: Access a range of professional development opportunities, from leadership training to discipline-specific learning.
• Free, confidential support – Our Employee Assistance Program is available for you and your family. 
• More leave when you need it – 4 weeks annual leave, sick/carer’s leave, family & domestic violence leave, and the option to purchase extra leave. 
• 17% annual leave loading (get paid more on your holidays) 

Next steps

To view a copy of the full Position Description, click here. Alternatively, for more information please contact Kim Reeves (Operations Manager • CCQ Mental Health AOD Hubs) at [email protected]
If you're ready to lead a collaborative, supportive environment and help make a real difference in people's lives, apply now!

We review applications as they come in, and interviews may occur during the advertisement period.

Our Commitment to Inclusion at Each 
At Each, inclusion is at the heart of how we work, connect and care. We’re committed to a workplace where everyone feels safe, respected and able to be themselves. We celebrate diversity in all its forms, including Aboriginal and Torres Strait Islander Peoples, LGBTIQA+ communities, people with disability, people from diverse cultural and faith backgrounds, people with lived and/or living experience and people of all age and genders. Each is a child safe organisation with zero tolerance for child abuse, and we are committed to protecting the safety and wellbeing of all children and young people. 

Next Steps in the Hiring Process 
Learn more about next steps, check out our Hiring Process Guide.

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