Technical Business Analyst (Business Systems, CRM & Workflow Architecture)

Technical Business Analyst (Business Systems, CRM & Workflow Architecture)

Experience: 4–10 Years

Location: Mohali (Work from Office)

Shift: US Business Hours

Employment Type: Full-Time

About the Role

We are seeking a highly technical and business-focused Technical Business Analyst who can bridge the gap between Product, Business, and Engineering teams. The ideal candidate should have hands-on experience working on CRM platforms, SaaS products, workflow automation, API integrations, middleware, and enterprise business systems.

This role requires someone who can understand complex business requirements, design scalable workflows, analyze technical dependencies, collaborate with development teams, and drive successful product delivery in an Agile environment.

Key Responsibilities

Business & System Analysis

• Gather, analyze, and document business, functional, and technical requirements.
• Translate business needs into user stories, acceptance criteria, and technical specifications.
• Conduct requirement workshops and stakeholder discussions.
• Perform gap analysis and solution recommendations.

Workflow Architecture & Process Design

• Design and document end-to-end business workflows and system processes.
• Create process maps, workflow diagrams, data flow diagrams, and dependency maps.
• Analyze workflow bottlenecks and recommend automation opportunities.
• Define scalable business processes across CRM, SaaS, ERP, and integrated systems.

API & Integration Analysis

• Work closely with engineering teams on API-based integrations and middleware architecture.
• Document API requirements, request/response flows, authentication methods, and integration dependencies.
• Understand and evaluate:
• REST APIs
• Webhooks
• Event-Driven Architecture
• API Authentication
• Rate Limiting
• Idempotent APIs
• Support integration planning between internal and third-party platforms.

Agile Product Delivery

• Participate in Sprint Planning, Grooming, Daily Standups, Reviews, and Retrospectives.
• Collaborate with Product Owners, Architects, and Engineering teams to prioritize requirements.
• Ensure requirements are development-ready and aligned with business objectives.
• Support roadmap planning and release management activities.

Impact Analysis & Documentation

• Conduct dependency mapping and technical impact assessments.
• Analyze downstream effects of system changes and integrations.
• Prepare BRDs, FRDs, Process Documents, System Diagrams, and Integration Documentation.
• Ensure complete traceability between business requirements and technical solutions.

Mandatory Skills & Experience

Core Business Analysis

✔ 4+ years of experience as:

• Technical Business Analyst
• Business Systems Analyst
• Systems Analyst
• Product Analyst

✔ Experience working on:

• SaaS Products
• CRM Platforms
• ERP Solutions
• Workflow Automation Systems

Technical Understanding

✔ Practical understanding of:

• JavaScript
• Middleware & Integration Layers
• System Workflows
• Enterprise Applications

✔ Strong knowledge of:

• REST APIs
• API Integrations
• OAuth/API Authentication
• Webhooks
• Event-Driven Systems

✔ Understanding of:

• Rate Limiting
• Idempotent APIs
• API Lifecycle Management
• Integration Dependencies

Environment & Infrastructure Knowledge

✔ Experience working with:

• Sandbox Environments
• UAT
• Staging
• Production Systems

✔ Understanding of:

• VPN Concepts
• Static IPs
• Network Security Fundamentals
• Environment Configuration

Agile & Delivery

✔ Strong understanding of:

• Agile Methodology
• Scrum Framework
• User Story Creation
• Backlog Grooming
• Sprint Planning
• Acceptance Criteria

Data & Architecture Knowledge

Candidates must have exposure to:

• Workflow Architecture
• System Design Concepts
• Integration Architecture
• Business Process Mapping
• Data Modeling
• Database Design Concepts
• ER Diagrams
• Data Flow Diagrams (DFD)
• Dependency Mapping
• Technical Impact Analysis
• Star Schema vs Snowflake Schema