Technical Support Executive
walkover
Technical Support Executive
rnc· Customer Support
About this role
Job Description – Technical Support Executive
Miko is looking for a Tech Support Executive who possesses excellent communication skills, a strong
tech background, and a passion for providing outstanding customer support. As a Tech Support
Executive, you will play a crucial role in ensuring our customers have a seamless experience with our
Miko robots. You will be responsible for addressing customer inquiries, resolving technical issues,
and going the extra mile to exceed customer expectations.
Responsibilities:
Provide top-notch technical support to customers through various channels, including email,
chat, and phone
Troubleshoot and resolve technical issues related to our IoT devices, ensuring prompt and
accurate solutions
Collaborate with cross-functional teams to escalate and resolve complex technical problems
Document customer interactions and resolutions in our support system
Proactively identify and communicate recurring issues to the product and engineering teams
for resolution
Stay up-to-date with product knowledge and updates to provide accurate and effective
support
Assist in creating and updating support documentation and resources for customers
Demonstrate a strong customer-centric attitude and a commitment to resolving issues
promptly
Requirements:
A bachelor's degree in a relevant field or equivalent work experience
0-2 years of experience in technical support, preferably with IoT devices
Strong technical background with the ability to quickly grasp complex technical concepts
Excellent communication skills, both written and verbal
Proficiency in using support ticketing systems, with knowledge of Zendesk preferred
Ability to work effectively in a fast-paced startup environment
Ability to work remotely with limited supervision
Comfortable working night shifts as part of a rotational schedule
A proactive and problem-solving mindset with a dedication to customer satisfaction
Exceptional attention to detail and organizational skills
If you are a tech-savvy individual with a customer-centric attitude and a passion for solving technical
challenges, we encourage you to apply for the Tech Support Executive position at Miko.
Frequently Asked Questions
What is the salary for the Technical Support Executive role at rnc?
The listed salary for this Technical Support Executive position at rnc is INR 250K–450K. This is an FULL TIME role.
Where is the Technical Support Executive position at rnc located?
This Technical Support Executive role at rnc is based in Mumbai, MH, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Technical Support Executive role at rnc full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Technical Support Executive role in the Customer Support department at rnc.
Which team or department does the Technical Support Executive at rnc belong to?
This Technical Support Executive position is part of the Customer Support department at rnc. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Technical Support Executive position at rnc?
Click the "Apply Now" button on this page. You will be redirected to rnc's official application portal hosted on keka where you can submit your application directly.
When was the Technical Support Executive job at rnc posted?
This Technical Support Executive position at rnc was posted on Sep 1, 2026. Apply as soon as possible — early applications are often reviewed first.
Technical Support Executive
rnc · 💰 INR 250K–450K
You'll be redirected to rnc's official application page on keka.