Technical Support Executive
walkover· Support
About this role
Responsibilities
- Working in the team of Technical Support Associates and performing well.
- Research and identify solutions to software and Saas Product queries.
- Diagnose and troubleshoot technical issues, including account setup and network configuration and onboarding.
- Ask customers targeted questions to quickly understand the root of the problem.
- Talk clients through a series of actions, either via phone, email, meet or chat, until they’ve solved a technical/non-technical query.
- Properly escalate unresolved issues to appropriate internal teams (e.g. software developers).
- Provide support to client for product & API related queries.
- Analysation of the Bug in product based on customer concern.
- Ensure all issues are properly logged.
- Prioritize and manage several open queries at one time.
- Prepare accurate and timely reports for yourself and team.
- Document technical knowledge in the form of notes and manuals.
- Maintain jovial relationships with clients.
- Utilize AI tools for quicker troubleshooting, automation, summarization, and process efficiency.
Qualifications
- 1-2 years of proven experience in the field of technical support.
- Ability to diagnose and troubleshoot basic technical queries.
- Excellent problem-solving and communication skills.
- Ability to provide step-by-step technical help, both written and verbal.
- Understanding of how API works.
- Hands-on experience with AI tools (e.g., AI chatbots, AI troubleshooting assistants, automation tools, or AI-based documentation assistants).
- Willingness to work in rotational shifts.
Benefits
- Flexible Work hours.
- Flat Organization Structure.
- Contribute to the growth of the product.
Frequently Asked Questions
Is the salary disclosed for the Technical Support Executive position at walkover?
The salary for this Technical Support Executive role at walkover is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Technical Support Executive position at walkover located?
This Technical Support Executive role at walkover is based in Indore, MP, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Technical Support Executive role at walkover full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Technical Support Executive role in the Support department at walkover.
Which team or department does the Technical Support Executive at walkover belong to?
This Technical Support Executive position is part of the Support department at walkover. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Technical Support Executive position at walkover?
Click the "Apply Now" button on this page. You will be redirected to walkover's official application portal hosted on keka where you can submit your application directly.
When was the Technical Support Executive job at walkover posted?
This Technical Support Executive position at walkover was posted on Jul 27, 2026. Apply as soon as possible — early applications are often reviewed first.
Technical Support Executive
walkover
You'll be redirected to walkover's official application page on keka.