Training Coordinator

About the Company

Red Stag Fulfillment is a logistics and fulfillment organization built to enable companies to grow and scale their businesses. Headquartered in Knoxville, Tennessee, Red Stag was born out of eCommerce with one mission: to enable our clients to grow their business by redefining the 3PL experience for both clients and employees. By leveraging technology to ensure accurate, reliable, secure, and fast shipping, we have quickly established ourselves as a world-class fulfillment and logistics company. 

At Red Stag Fulfillment, we understand that our team members are our most important asset. We have grown into one of America’s best order fulfillment companies by building a team of people who are eager to be a part of our growth. To make this happen, our team members show up and give their all every day. Our core values are of paramount importance and inform and guide all our decisions.  

Here at Red Stag:  

• We act like we own it.  
• We sweat the small stuff.  
• We have positive attitudes. 
• We treat everyone with dignity and respect.  
• We always seek to improve. 

Overview

The core mission of Training Coordinator is to develop, implement, and conduct training programs for warehouse staff. This role ensures that all employees are equipped with the necessary skills and knowledge to perform their duties efficiently and safely. The Training Specialist will also be responsible for continuous improvement of training programs, monitoring employee progress, and maintaining training records.

RESUME IS REQUIRED FOR THIS ROLE.

Responsibilities

• Evaluate Training Effectiveness: Assess the effectiveness of training programs through evaluations, feedback, and performance metrics, making adjustments as necessary to improve outcomes.
• Mentorship: Provide ongoing mentorship and support to department trainers and warehouse staff, addressing any training-related queries and offering additional coaching as needed.
• Safety Compliance: Ensure all training programs comply with company policies and safety regulations, emphasizing the importance of workplace safety in all training modules.
• Training Materials: Create and maintain up-to-date training materials, including manuals, videos, and e-learning resources.
• Record Keeping: Maintain accurate and up-to-date training records for all employees, including attendance, certifications, and performance assessments.
• Collaboration: Work closely with warehouse management and other departments to identify training needs and develop customized training solutions.
• Continuous Improvement: Stay informed about industry best practices and new technologies in warehouse operations, incorporating relevant updates into training programs.

Qualifications

• Outstanding job knowledge of all warehouse operations (i.e., inbound, material handling, kitting, returns & damages, kitting, outbound, picking & loading, packing, inventory, etc.)
• Willingness to cross train in other departments.
• Excellent attendance.
• Exceptional interpersonal skills.
• Outstanding written communication and instruction. 
• Understanding and promoting RSF’s core values.
• Ability to follow SOPs to a T.
• Attention to detail.
• Ability to lead by example.
• Excellent communication skills. Including the ability to speak to a group of people.
• Microsoft Word skill is a must.
• Biligual in English and Spanish

Desired Characteristics: 

• Knowledge/experience in a warehouse/manufacturer environment required.
• Thrive in a fast-paced environment with attention to detail.
• Having patience with new team members and determining the best way they learn.
• Ability to follow directions and take responsibility when you are wrong. Apply constructive criticism.
• Adaptability and flexibility.
• Willingness to learn yourself.
• True care and concern for others.
• Self-motivated and goal oriented – personally and professionally.
• Ability to work harmoniously and add value within a diverse team.
• Be willing to learn our world-class warehouse management system.
• Ability to trouble shoot problems and correct with fact-based solutions.
• Skilled problem-solver; because, let’s face it, NO problem is a problem.