Warranty Assessor
MSXInternational
Warranty Assessor
About this role
Company Description
Company Description:
For over 25 years, MSX International has been a trusted partner to leading automotive OEMs and mobility companies worldwide, providing strategic support to transform retail operations. With a strong foundation built on Dealer Performance Improvement, Repair Optimization, and Consumer Engagement, we empower businesses by integrating people, processes, and technology to drive measurable success.
As the mobility industry undergoes rapid transformation, MSX International stands as a catalyst for innovation, equipping clients with cutting-edge tools and deep industry expertise to navigate evolving market dynamics. Represented by over 6,000 employees across 80 countries, we are the largest provider of automotive retail solutions across the Asia Pacific, Africa, and Middle East regions.
Job Description
Purpose of the Position:
The Assessor reviews warranty claims and authorizations for dealers, and is the market language expert of the team, being in direct contact with the network and the customer’s representatives.
Duties &
Responsibilities:
Main duty is to succeed at the following tasks:
• Assess submitted claims on OEM systems and liaise with and where required the Retailers and partners via ticketing system
• Analyse data received from Retailers, partners and ensure that all data is aligned with all the correct processes, technical bulletins and campaigns
• Proactively find all relevant data and identify clearly the reasons for accepting, amending or rejecting claims
• Administer the necessary documentation to support the claims
• Write, share and circulate data to the relevant recipients when required
• Liaise with relevant parties on Case Histories, trends and analysis
• Liaise with Team Leader in case of uncertainties in line with the Escalation Process
• Assess claims and authorizations in line with KPIs described in SLA
Qualifications
University degree or other relevant education e.g. business administration/ finance/ automotive or other technical area
Additional Information
Competencies - Knowledge & Skills:
• Knowledge of warranty terms and rules
• Knowledge of workshops’ processes
• Knowledge of Warranty policy and procedures
• Knowledge of technical aspects
• Knowledge of diagnosis operations (both mechanical and electronic)
• Knowledge of operations’ cycles
• Knowledge of technical support material (tech manuals, Service News, Campaigns)
Experiences:
• Preferably have warranty and technical experience from within a retailer environment
• Alternatively at least 2 years Aftersales automotive retailer experience
Languages:
Fluent in local market language and advanced English (written
MSX International has been a trusted partner to leading automotive OEMs and mobility companies worldwide, providing strategic support to transform retail operations. With a strong foundation built on Dealer Performance Improvement, Repair Optimization, and Consumer Engagement, we empower businesses by integrating people, processes, and technology to drive measurable success. As the mobility industry undergoes rapid transformation, MSX International stands as a catalyst for innovation, equipping clients with cutting-edge tools and deep industry expertise to navigate evolving market dynamics. MSX International remains the go-to partner for leading automotive OEMs, offering innovative, research-driven strategies to elevate retail operations and accelerate business growth.
Frequently Asked Questions
Is the salary disclosed for the Warranty Assessor position at msxinternational?
The salary for this Warranty Assessor role at msxinternational is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Warranty Assessor position at msxinternational located?
This Warranty Assessor role at msxinternational is based in Chennai, Chennai, , India, in. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Warranty Assessor role at msxinternational full-time or part-time?
This is listed as a Full time position. It is posted as a Warranty Assessor role at msxinternational.
How do I apply for the Warranty Assessor position at msxinternational?
Click the "Apply Now" button on this page. You will be redirected to msxinternational's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Warranty Assessor job at msxinternational posted?
This Warranty Assessor position at msxinternational was posted on Aug 11, 2026. Apply as soon as possible — early applications are often reviewed first.
Warranty Assessor
msxinternational
You'll be redirected to msxinternational's official application page on SmartRecruiters.