KAM - Automotive

Company Description

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.
With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

Job Description

As a Key Account Manager, you will be responsible for developing and managing strategic customer relationships, driving the adoption of genuine parts solutions, negotiating commercial agreements, and identifying opportunities for business growth. You will act as a trusted partner to customers while collaborating cross-functionally to deliver exceptional service and sustainable commercial results.

Duties and Responsibilities

• Increase customer loyalty and adoption of genuine spare parts across assigned key accounts.
• Identify and engage target customers to build strong commercial relationships and understand barriers to utilizing genuine parts through the dealer network versus independent aftermarket channels.
• Develop and maintain long-term partnerships with key customers, ensuring high levels of customer satisfaction.
• Negotiate and establish service level agreements with customers to support aftersales business growth.
• Negotiate wholesale parts agreements with customers operating their own workshop and bodyshop networks.
• Oversee the implementation and signing of commercial and service agreements.
• Monitor account performance and business growth following the implementation of agreements.
• Maintain regular contact with customers and relevant internal stakeholders to ensure sustainable business development and relationship continuity.
• Review, renew, and optimize service level agreements in line with business objectives.
• Prepare and maintain performance reports and customer account analyses.
• Deliver concise business updates and performance presentations to Nissan management, highlighting business impact and value creation.

Qualifications

Knowledge and Skills

• Strong knowledge of automotive parts sales and the aftermarket environment.
• Proven ability to drive results through a commercial and customer-focused approach.
• Strong business development and relationship-building skills, including prospecting and customer engagement.
• Ability to communicate effectively with senior customer stakeholders and decision-makers.
• Excellent planning, organization, and workload management skills.
• Strong verbal and written communication skills with the ability to influence at all levels.
• Ability to manage multiple priorities and meet challenging deadlines.
• Strong analytical and reporting capabilities.
• Proficiency in Microsoft Office applications.

KPIs

• Number of incremental national agreements signed.
• Customer satisfaction and Net Promoter Score (NPS).
• Growth in genuine parts sales within assigned accounts.
• Customer retention and account development performance.
• Revenue growth generated through strategic customer agreements.

Additional Information

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.