Service Parts Analyst

Company Description

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

Job Description

SUMMARY   

Service Part Analysts (SPA) are responsible for creating, maintaining and releasing of service parts to support vehicle launch timing. SPA’s are also responsible for assisting in resolution of issues as they relate to service parts throughout the MOPAR organization. They will complete their tasks according to a previously aligned schedule, to ensure Stellantis overall vehicle launch timing. All work performed by the MSXI SPAs must conform to all applicable Stellantis and industry standards communicated by Stellantis during the launch of the program.  

ESSENTIAL DUTIES AND RESPONSIBILITIES   

• Maintain and release of service parts to support vehicle launch timing 

• Utilize necessary service and production systems to ensure all parts are accounted for and setup correctly (TeamCenter, SBOM, EBOM etc.) 

• Provide conditional support Interface with 3rd party help desk as a level 3 escalation support for Service Parts Updates (SPU) 

• Work with corresponding Compiler to ensure parts are named and standardized correctly 

• Respond to feedback within 48 hours and resolve issues according to customer-defined metrics 

Qualifications

Required: 

• High School Diploma 

• 3-5 years’ automotive technical experience 

• Computer proficient-PC literacy with Windows, Google, Microsoft Office Suite 

• Problem solving skills  

• Background check required to confirm no criminal records as defined by US standards 

Preferred: 

• 1-3 years minimum service part experience 

• Familiarity with:  

• Bill of Materials 

• Common service part practices and methodologies 

• Automotive Technical Training or Technical Associates Degree 

• Experience working in a team environment 

• Good analytical, organization and communication skills

Additional Information

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.