Tender Specialist
a24group
Wine Club & Customer Experience Manager
a24group· Leonardslee Lights
About this role
We are hiring.
Not for someone to answer emails. For someone to own a process, build a system, and make sure our guests never feel like a ticket number.
A24 Group operates Leonardslee Lakes & Gardens in West Sussex (Michelin star, Michelin Key, No. 56 World's Best Vineyards 2025), Benguela Cove Lagoon Wine Estate in Walker Bay (Top 100 World's Best Vineyards 2023 and 2024, UNESCO Biosphere), and Mannings Heath Golf & Wine Estate in West Sussex.
We are looking for a Customer Experience & Wine Club Manager based in Bellville, Cape Town.
This role reports directly to the Group CEO.
You will own:
- All guest and customer communications across three internationally recognised estates
- Wine club administration for both our UK and South Africa clubs
- Multi-platform operations across VTiger, RoomRaccoon, Shopify, and Recurpay
- Administrative support to our Golf Director at Mannings Heath
- Service recovery processes built to convert complaints into loyalty
We are not looking for someone who needs to be managed. We are looking for someone who is process-driven by instinct, AI-native by practice, articulate under pressure, and organised to the point where others notice it.
Your background is airline loyalty, hospitality CRM, premium membership club administration, or wine subscription operations. You have built or improved a process that made a measurable difference. You use AI tools every day and you do not need to be convinced of the value.
If this is you, we want to hear from you.
#Hiring #CapeTown #CustomerExperience #WineClub #Hospitality #AITools #Bellville #A24Group
Frequently Asked Questions
Is the salary disclosed for the Wine Club & Customer Experience Manager position at a24group?
The salary for this Wine Club & Customer Experience Manager role at a24group is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Wine Club & Customer Experience Manager position at a24group located?
This Wine Club & Customer Experience Manager role at a24group is based in Bellville, Western Cape, South Africa. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Wine Club & Customer Experience Manager role at a24group full-time or part-time?
This is listed as a Full Time position. It is posted as a Wine Club & Customer Experience Manager role in the Leonardslee Lights department at a24group.
Which team or department does the Wine Club & Customer Experience Manager at a24group belong to?
This Wine Club & Customer Experience Manager position is part of the Leonardslee Lights department at a24group. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Wine Club & Customer Experience Manager position at a24group?
Click the "Apply Now" button on this page. You will be redirected to a24group's official application portal hosted on bamboohr where you can submit your application directly.
When was the Wine Club & Customer Experience Manager job at a24group posted?
This Wine Club & Customer Experience Manager position at a24group was posted on Jul 9, 2026. Apply as soon as possible — early applications are often reviewed first.
Wine Club & Customer Experience Manager
a24group
You'll be redirected to a24group's official application page on bamboohr.