Workplace Engineer
flsmidth· 103 FLSmidth A/S
About this role
Job Description: Workplace Engineer (L2 Support – Shift-Based 24x5)
Role Overview
We are seeking a Workplace Support Engineer (L2 Support) to join our global Workplace Operations team. This role is responsible for providing advanced technical support, resolving complex workplace and end-user incidents, and ensuring stability, performance, and continuous improvement of workplace infrastructure and collaboration services.
This is a shift-based hybrid role with office presence, requiring coverage across a 24x5 operational model and support for global workplace infrastructure and services, with occasional after-hours activities for complex changes or critical tasks.
Key Responsibilities
- Provide L2 workplace support by handling escalations from users via ticketing tools and e-mails, performing monitoring activities, troubleshooting, and resolution
- Take ownership of complex incidents, ensuring timely resolution within agreed SLAs
- Perform in-depth diagnostics and root cause analysis for workplace and end-user issues related to:
- Microsoft 365 services (Exchange Online, Teams, SharePoint Online, OneDrive)
- Active Directory and Identity and Access Management (IAM) services
- SCCM and Intune Co-Management
- Enterprise printing solutions
- Teams Rooms and meeting room technologies - Drive incident resolution end-to-end, including coordination with L3 teams, vendors, and external providers
- Review, validate, and execute non-standard and complex operational changes following change management processes
- Participate actively in major incident management, including technical bridge calls when required
- Ensure problem management activities, including identifying recurring issues and driving permanent fixes
- Maintain and improve operational documentation, runbooks, troubleshooting guides, and knowledge base articles
- Support and optimize workplace management, monitoring, and administration tools
- Contribute to service improvement initiatives, automation opportunities, and operational efficiency
Shift Requirements
- This is a shift-based role within a 24x5 support model, including:
- Day, evening, and night shifts
- Weekend and holiday coverage (as per rotation schedule) - Strong requirement for effective handover communication between shifts
- Flexibility to adapt to rotational schedules across time zones
Required Skills & Qualifications
Technical Skills
- Strong understanding of:
- Microsoft 365 services (Exchange Online, Teams, SharePoint Online, OneDrive)
- Active Directory and Identity and Access Management (IAM) services
- Windows endpoint management
- SCCM and Intune Co-Management
- DNS and GPO fundamentals
- Enterprise printing and collaboration technologies - Hands-on experience with:
- Microsoft tools suite
- End User support for large scale platforms (Windows, Active Directory, Endpoint Management)
- ServiceNow or similar ITSM platforms
- Remote support and endpoint troubleshooting tools - Ability to:
- Troubleshoot complex end-user and collaboration issues end-to-end
- Analyze logs, client-side issues, and service connectivity problems
- Coordinate technical resolution across multiple support teams - Experience with workplace monitoring and ITSM tools
Experience
- 5+ years of experience in Workplace Support, End User Services, IT Operations, or Digital Workplace environments
- Proven experience in handling complex incidents and escalations
- Experience in a shift-based or 24x5 support environment
Soft Skills
- Strong analytical and problem-solving skills
- Ability to work independently and take technical ownership
- Excellent communication and stakeholder management skills
- Ability to perform under pressure in a high-availability enterprise environment
- Proficiency in written and spoken English is a must
Nice-to-Have
- Microsoft Certifications or equivalent
- Administrator experience with global tools such as Active Directory, Microsoft 365, Intune, SCCM, uniFLOW, Entra ID
- Experience working with global teams and external vendors
We offer all employees access to a dedicated recognition platform, empowering you to celebrate achievements, share appreciation and stay connected globally.
Frequently Asked Questions
Is the salary disclosed for the Workplace Engineer position at flsmidth?
The salary for this Workplace Engineer role at flsmidth is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Workplace Engineer position at flsmidth located?
This Workplace Engineer role at flsmidth is based in Monterrey. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Workplace Engineer role at flsmidth full-time or part-time?
This is listed as a Full time position. It is posted as a Workplace Engineer role in the 103 FLSmidth A/S department at flsmidth.
Which team or department does the Workplace Engineer at flsmidth belong to?
This Workplace Engineer position is part of the 103 FLSmidth A/S department at flsmidth. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Workplace Engineer position at flsmidth?
Click the "Apply Now" button on this page. You will be redirected to flsmidth's official application portal hosted on workday where you can submit your application directly.
When was the Workplace Engineer job at flsmidth posted?
This Workplace Engineer position at flsmidth was posted on Aug 5, 2026. Apply as soon as possible — early applications are often reviewed first.
Workplace Engineer
flsmidth
You'll be redirected to flsmidth's official application page on Workday.