Academic Records Specialist, Graduate and Accelerated Undergraduate Programs

PLNU is a Christian liberal arts university in the evangelical, Wesleyan tradition, offering quality undergraduate, graduate and professional programs. We provide higher education in a vibrant Christian environment where minds are engaged and challenged, character is modeled and formed, and service is an expression of faith. PLNU is an institution that is committed to reflecting the rich diversity of God’s kingdom. We therefore encourage applications from culturally diverse candidates.

Benefits:

We are pleased to offer attractive benefits and resources. This includes benefits such as health, dental, tuition benefits for employees and dependents, competitive retirement matching, vacation and sick time, and 15 paid holidays per year. In addition, we have many opportunities to engage with our community including staff chapel and a robust wellness program.

Job Summary:

Work closely with and report to the Assistant Director of Records, Graduate and Accelerated Undergraduate Programs, assisting in the coordination of daily Records operations.
Provide advanced processing support and subject matter expertise in academic records, ensuring accuracy, consistency, and timely completion of Records functions.
Maintain a strong working knowledge of academic policies, systems, and procedures to support students, faculty, and staff.

Salary:
Pay range $23.00 -$24.84 per hour
Actual salary offered is determined by the candidate’s experience, education, skills, and other factors, including internal equity and university funding resources.

Job Status:

Full time

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Job Description:

• Support the daily operations of the Office of the Registrar by assisting with workflow coordination and task completion

• Respond to student, faculty, and staff inquiries, providing accurate and timely information

• Assist in the maintenance of academic semester course schedules.

• Process grade changes for Graduate and Accelerated Undergraduate programs

• Process program changes and update student records accordingly

• Process leave of absence and withdrawal requests each semester

• Assist with registration processes each term

• Support degree conferral processes in coordination with the Assistant Director 

• Support commencement operations, including application processing and verification of student eligibility

• Conduct tracking and maintenance of student data to ensure accuracy and completeness of records

• Collaborate with academic departments to support students and communicate academic policies and procedures

• Assist with technical support for Records processes and coordinate issues with Information Technology Services as needed

• Provide excellent customer service while interacting with students, faculty, and staff

• Plan and manage work to ensure tasks are completed accurately and in a timely manner

• Other duties as assigned

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Qualifications:

• Bachelor’s degree required

• Prior clerical experience in an academic environment.

• Understanding of or aptitude to grasp quickly, PLNU's academic policies and procedures

• Strong computer skills in Google document system, Microsoft Word and Excel including accurate data entry and understanding of databases and reporting systems

• Understanding of and commitment to the spiritual mission of the University

• Aptitude to communicate effectively, both orally and in writing

• Ability to be a self-starter, work independently and complete tasks in a timely manner under deadlines

• Strong time management and organizational skills with the ability to prioritize tasks while managing interruptions

• Ability to establish and maintain effective working relationships with students, faculty and staff

• Strong aptitude to take direction and work effectively as a supportive, positive and cooperative team member

• Able to exercise adaptability, integrity and patience in all situations

• Impeccable attention to detail

• Capability to maintain strict confidentiality in all matters

• Capacity to employ problem-solving skills in complex situations

• Evidence of Christian commitment and active church involvement. In addition, staff agree to live in agreement with PLNU’s Community Life Covenant. 

• ​The job offer is contingent on the successful completion of a background check. PLNU  will consider qualified applicants, including those with criminal histories, in a manner consistent with state and local "Fair Chance" laws.

PHYSICAL REQUIREMENTS

The work is primarily sedentary and may require sitting for extended periods of time. Use of computer equipment: computer keyboard, mouse, and monitor. Ability to read documents, email and other correspondence, and reports on paper and computer monitor. Hearing and speaking to communicate effectively with others in person and by phone. Ability to stand, stoop, push, pull, and lift up to 20 lbs throughout the day.

BENEFITS

Benefits include health, dental, tuition benefits for employee and dependents, competitive retirement matching, vacation and sick time, and 15 paid holidays per year. In addition, we have many opportunities to engage with our community including staff chapel, monthly lunches and a robust wellness program.

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At PLNU, we believe in pursuing calling together. Deep and meaningful relationships between students, faculty, and staff is vital in nurturing our shared community and expressing God’s love. We are looking for enthusiastic candidates to join us in empowering our students to reach their greatest personal, spiritual and professional potential. 

Point Loma Nazarene University does not discriminate on the basis of race, color, national origin, sex, age, disability or status as a veteran in any of its policies, practices or procedures.