IT Support Specialist
ECS | Enterprise Change Specialists
Application Support - Finacle
ECS | Enterprise Change Specialists· Other IT
About this role
Job Summary
We are looking for an IT Operations Specialist with expertise in Finacle Core Banking Systems to ensure the stability and optimal performance of Finacle 11x and related applications. The role involves production support, proactive monitoring, and issue resolution while adhering to SLAs. The ideal candidate will have strong technical skills in Oracle databases and Unix/Linux environments, along with a solid understanding of ITIL processes.
Must Have Skills (Mandatory)
- Finacle Experience: Minimum 3 years of experience with Finacle 10x or higher versions.
- Database Proficiency: Strong knowledge of Oracle SQL and PL/SQL.
- Unix/Linux Skills: Hands-on experience with Unix/Linux commands.
- Application Support: Proven experience in proactive monitoring, troubleshooting, incident analysis, and root cause analysis (RCA) for application-related issues.
- SLA Adherence: Experience in ensuring production issue resolution within SLA timelines.
- Workflow Configuration: Experience in workflow maintenance and configuration.
- ITIL Knowledge: Familiarity with ITIL processes for incident, problem, and change management.
Good to Have Skills (Optional)
- Banking Domain Knowledge: Exposure to the banking industry or experience in related applications.
- Experience in Finacle 11x: Familiarity with the latest versions of Finacle for added advantage.
Qualification & Description
- Education: A degree in Computer Science, Information Technology, or related fields is preferred.
- Responsibilities:
- Ensure application stability and operational support for Finacle systems.
- Deliver service in compliance with SLAs for incidents and service requests.
- Proactively monitor and troubleshoot production systems to resolve issues promptly.
- Maintain accurate and timely resolution of production issues and perform root cause analysis for long-term fixes.
- Collaborate with managers and team members to maintain system availability and reliability.
This role requires a proactive, detail-oriented individual who can manage and support critical applications in a fast-paced environment while ensuring system stability and meeting SLA commitments.
Frequently Asked Questions
Is the salary disclosed for the Application Support - Finacle position at ECS | Enterprise Change Specialists?
The salary for this Application Support - Finacle role at ECS | Enterprise Change Specialists is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Application Support - Finacle position at ECS | Enterprise Change Specialists located?
This Application Support - Finacle role at ECS | Enterprise Change Specialists is based in Dubai, Dubai, United Arab Emirates. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Application Support - Finacle role at ECS | Enterprise Change Specialists full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Application Support - Finacle role in the Other IT department at ECS | Enterprise Change Specialists.
Which team or department does the Application Support - Finacle at ECS | Enterprise Change Specialists belong to?
This Application Support - Finacle position is part of the Other IT department at ECS | Enterprise Change Specialists. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Application Support - Finacle position at ECS | Enterprise Change Specialists?
Click the "Apply Now" button on this page. You will be redirected to ECS | Enterprise Change Specialists's official application portal hosted on freshteam where you can submit your application directly.
When was the Application Support - Finacle job at ECS | Enterprise Change Specialists posted?
This Application Support - Finacle position at ECS | Enterprise Change Specialists was posted on Aug 17, 2026. Apply as soon as possible — early applications are often reviewed first.
Application Support - Finacle
ECS | Enterprise Change Specialists
You'll be redirected to ECS | Enterprise Change Specialists's official application page on freshteam.