Assistant Head Concierge

Company Description

At Sofitel London St James, we redefine luxury by treating a stay as more than just a temporary pause—it's an opportunity for guests to fall in love with a unique blend of refined luxury and playful indulgence. Our commitment to excellence transcends the ordinary, and we invite you to join a team that specialises in transforming stays into enchanting tales. We take immense pride in creating a playfully elegant and meaningful experience for both our guests and ourselves. Our commitment to fostering a workplace culture that values diversity, encourages professional growth, and recognises individual contributions ensures that each team member feels appreciated and empowered in their role. Apply now to embark on a career that transcends expectations and celebrates the art of hospitality.

Job Description

We are seeking an experienced and service-driven Assistant Head Concierge to join our passionate Concierge team. This is an exciting opportunity for a hospitality professional who thrives on delivering personalised service, sharing local expertise, and leading a team dedicated to exceeding guest expectations.

As Assistant Head Concierge, you will work alongside the Head Concierge to ensure the smooth operation of the department while creating memorable moments for our guests. From arranging exclusive dining experiences and transportation to coordinating bespoke requests and supporting VIP arrivals, no two days will be the same.

What You Will Do

• Deliver exceptional concierge services and personalised recommendations for guests.
• Arrange restaurant reservations, theatre tickets, transportation, tours, and travel bookings.
• Coordinate airport meet-and-greet services and other bespoke guest experiences.
• Oversee the safe handling, storage, and dispatch of guest luggage.
• Manage guest correspondence, messages, mail, and key services.
• Support the supervision and development of the Concierge team.
• Assist with rota planning and departmental scheduling.
• Develop and deliver training initiatives to maintain luxury service standards.
• Maintain awareness of hotel events, functions, and VIP arrivals.
• Ensure compliance with LQA, Sofitel and Accor brand standards and procedures.
• Assist with valet and vehicle parking services when required.

Qualifications

• Previous Concierge experience within a luxury hotel environment.
• Supervisory or leadership experience within Front Office or Concierge operations.
• Outstanding communication and interpersonal skills.
• Extensive knowledge of London's restaurants, attractions, entertainment, and transport networks.
• A passion for delivering exceptional guest experiences.
• Strong organisational skills with the ability to multitask in a fast-paced environment.
• A warm, professional, and proactive approach aligned with Sofitel's luxury service culture.

Additional Information

Managed Hotels.