Assistant Manager - F&B Outlets

Company Description

Pullman East Melbourne is located at the edge of the Fitzroy Gardens and a short stroll from the MCG, its one of the most iconic hotels in Melbourne with a long legacy of providing first class accommodation to business travellers, excited tourists and energetic sports fans.

Our renovated stylish 419 rooms provide our guests with a truly luxurious experience. At the heart of our hotel is our extraordinary team who turn small gestures into heart-warming moments.

The hotel features our Cliveden Bar & Dining; extensive Conference & Event facilities; Executive Lounge; Swimming Pool and Health Club. 

Hospitality is a work of heart,​
Join us and become a Heartist®.

Job Description

Join Pullman East Melbourne’s dynamic Food & Beverage team as an Assistant Manager and play a key role in delivering polished, guest-focused service across our bars, restaurants and premium event spaces. You will be a hands-on leader on the floor, solving problems in real time, elevating each guest experience, and inspiring your team to perform at their best.

You're responsibilities will include (but will not be limited to): 

• Lead day-to-day operations across F&B outlets, ensuring smooth, efficient and on-brand service.

• Act as an efficient problem solver, confidently managing guest issues, service challenges and operational roadblocks.

• Champion a guest-centric culture by anticipating needs, personalising service and maintaining high standards.

• Coach, support, and motivate the team, providing clear direction, feedback and on-the-job training.

• Work closely with the Outlet Manager and broader Hotel Leadership team to achieve service, revenue and quality targets.

Qualifications

Our ideal candidate will hold the below (but not limited to): 

• 2+ years’ experience within the Food & Beverage. 
• Sound understanding of emerging trends in the industry, with an innovative mindset.
• Strong focus and passion for hotel, food and beverage operations, and guest satisfaction.
• Ability to excel within a busy operation and be able to multitask with a warm friendly approach
• Ability to work flexibility (including nights, weekends, public holidays). 
• Possession of impeccable attention to detail and time management skills.
• Ability to work independently and lead a team to deliver successful operations.
• Flexible and able to embrace and respond effectively to change.
• Must hold a valid RSA. 

Additional Information

• Valuable Savings and Perks: Enjoy discounted car parking right on site, plus exclusive deals on food & beverage—making every day at work rewarding as well as affordable.

• Global Accor Privileges: Get access to special Accor family and friends room rates across the globe, along with additional staff discounts at Accor hotels worldwide—perfect for your next getaway or a holiday with loved ones.

• Development and Opportunities: At Accor, your growth is our priority. Join us for outstanding career development, with world-class training and opportunities to advance across our global network.