Banquet Operation Manager

Company Description

Novotel Jakarta Cikini is strategically located in Cikini, the heart of Jakarta. The 245-room hotel features Food Exchange, a casual International Buffet restaurant with ideal offerings for business and meeting purposes. It provides free bicycles, private parking, an outdoor swimming pool, and a fitness center. Other facilities at the property include a restaurant, room service, a 24-hour front desk, and free WiFi.

Enjoy your stay in the 245-room hotel. This modern business hotel is close to Jakarta's Golden Triangle, minutes from the CBD, SCBD, and Dr. Cipto Mangunkusumo National General Hospital, Proclamation Monument, Taman Ismail Marzuki, Taman Menteng, and Jakarta's Gambir train station.

Located on Jalan Cikini, Central Jakarta's heritage tourism destination, Novotel Jakarta Cikini provides access to explore Central Jakarta's historical sites and minutes from the glittering city center of Jakarta.

Job Description

• Plan, coordinate, and execute banquet events, including weddings, corporate functions, and social gatherings
• Conduct departmental daily briefings to ensure that all pertinent information is well received by team members.
• Manage and lead the banquet team, providing training, guidance, and performance evaluations
• Develop and implement strategies to improve operational efficiency and guest satisfaction
• Create and manage budgets for banquet operations, controlling costs while maintaining quality standards
• Collaborate with Sales and Catering teams to ensure seamless event execution
• Oversee food and beverage service, ensuring compliance with quality standards and health regulations
• Handle customer inquiries, special requests, and resolve issues promptly and professionally
• Maintain inventory of banquet equipment, linens, and supplies
• Ensure compliance with all safety and sanitation regulations
• Stay updated on industry trends and implement innovative ideas to enhance banquet offering

Qualifications

• Indonesian citizen only
• Diploma in Hospitality Management/Food & Beverage preferred
• Additional certification(s) in Food & Beverage will be an advantage
• Minimum 2 years of relevant experience in a similar capacity in midscale hotel
• Excellent reading, writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage
• Working knowledge of MS Excel, Word, & PowerPoint
• Strong leadership, interpersonal and training skills
• Good communication and customer contact skills
• Service oriented with an eye for details
• Ability to work well in high-pressure situations
• A team player & builder
• A motivator & self-starter
• Well-presented and professionally groomed at all times

Additional Information