Cluster Reservations Manager

Company Description

With an established and exclusive portfolio of premier hotels' across the Auckland CBD, we are the leading partner in the region's hospitality sector. Accor Hotels are looking for their next Cluster Reservations Manager! This role will be responsible for the reservations function across FOUR diverse brands and properties.

Accor offers a welcoming, team-focused environment where everyone works together to create exceptional guest experiences.

With us, your personality is valued, your opportunities for growth know no boundaries.
Every action you take has a positive and memorable impact on the experience of our customers, your colleagues, and also, on the planet, contributing to pioneering the art of responsible hospitality.

Become a Heartist®, and let your heart guide you into a world where life pulses with passion.

Job Description

We are seeking a proactive and detail-oriented Cluster Reservations Manager to join our Auckland CBD Hub. This role is pivotal in managing our reservations operations and ensuring a seamless guest experience. The ideal candidate will be highly organised, people-focused, and eager to contribute to a dynamic and productive workplace culture.

This role will be responsible for the Sofitel Auckland Viaduct Harbour, SO/Auckland, TRIBE Auckland Fort Street and JO&JOE Auckland reservations functions. A strong and adaptable leader will thrive in this role as they curate tailored guest experiences whilst seamlessly incorporating our different brand storytelling.

Key duties include:

• Maintain PMS/GDS systems and any other online RES systems
• Ensure familiarity with the reservations system, all tiers of the rate structure, occupancy and Property features to maximise occupancy at every opportunity
• Supervision, support and training of Reservations Team Members to ensure standards and procedures are observed to provide a consistent, high level of service for all guest contact
• Place bookings in rooms to maximise back-to-back bookings.  This also includes constant monitoring of room allotments and availability in the short and long term
• Maintain strong product knowledge – know all products and specials available at the Property and Properties in the surrounding Area
• Coordinate group bookings at the Hotel, attempting to fulfil client requests and special needs where possible with detailed communication to all departments
• Check manifests and email booking confirmations to ensure they correspond with bookings in the Property reservation system 
• Establish, in conjunction with General Managers, financial performance targets for revenue, expenditure and market share and ensure department achieves these targets.
• Develop working plans to meet targets; compare actual achievements against targets periodically; take necessary corrective action if not on target.

Qualifications

• Two years’ experience within a multi-property reservations manager or leadership role
• Sound working knowledge of Opera and/or Opera Cloud property management systems is required. Additional exposure to Mews is highly advantageous
• Previous experience working within 4* or above properties is a requisite for this role
• Understanding of working within a Global company/brands is a must have
• Knowledge of a hotel Spa’s revenue needs and the ability to upsell packages to both FIT and Group travellers
• Ability to present in senior leadership meetings
• Qualifications in Hospitality/ Tourism Management or Sales/Commercial advantageous
• Demonstrated leadership experience, in a sales environment preferred

Additional Information

Why work for Accor?

Accor is one of the largest global hospitality businesses, with over 5400 Hotels across 110+ countries, the career development opportunities are endless.

Benefits Your Way

• On-site we offer laundry services
• Learn your Way - Access to our Accor Academy so you can Earn while you Learn!
• Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide
• Daily staff meal provided while on duty
• Accor's Parental Leave Scheme
• Ongoing reward and recognition incentives in Accor anniversaries
• Opportunities for further development and worldwide career progression within Accor