Corporate Ticketing

• Manage end-to-end support for Priority Desk travel agents and key accounts.
• Handle domestic and international flight bookings, ticketing, amendments, cancellations, refunds, and reissues.
• Process voluntary and involuntary changes, including schedule changes, rerouting, and waiver requests.
• Coordinate with airlines and suppliers for special approvals, fare validations, and exception handling.
• Ensure accurate interpretation and application of airline fare rules and penalty structures.
• Provide timely resolutions to high-priority and escalated cases through calls, emails, and CRM platforms.
• Monitor queues and ensure all priority cases are handled within defined SLA and TAT.
• Maintain complete case documentation and update transaction records accurately.
• Assist travel agents with complex itineraries, fare calculations, and booking-related queries.
• Prevent ADM losses by ensuring compliance with airline policies and ticketing guidelines.
• Collaborate with internal teams to resolve customer concerns and service escalations effectively.
• Deliver exceptional customer experience while maintaining quality and productivity standards.

Required Skills & Qualifications:

• Graduate with 2–5 years of experience in domestic and international air ticketing.
• Hands-on experience in ticketing, reissues, refunds, cancellations, and schedule change management.
• Proficiency in GDS systems (Amadeus, Galileo, or Sabre).
• Strong understanding of airline fare rules, penalties, waivers, and ADM management.
• Experience working on B2B travel platforms such as TripJack, TBO, or similar portals.
• Excellent communication, problem-solving, and customer service skills.
• Ability to manage priority cases while meeting SLA/TAT requirements.
• Good knowledge of MS Excel and MS Office.