Employees Financial Services Unit Head
Bank Of Jordan
Full time
Customer Complains Officer
Bank Of Jordan· Compliance Department
About this role
- Receive, analyze, and route customer complaints to the relevant departments, including those from regulatory authorities.
- Handle customer complaints directly, document them, and ensure proper resolution within agreed timelines.
- Ensure responses to complaints comply with internal policies and procedures.
- Classify and analyze complaints, identify root causes, and recommend corrective actions to prevent recurrence.
- Coordinate with concerned departments to resolve issues and improve customer satisfaction.
- Ensure proper closure of complaints and customer notification through the CX system.
- Prepare periodic reports on complaints, trends, and key issues.
- Participate in Business Continuity Plans and emergency response teams as required.
- Bachelor’s degree in business administration or a related field.
- Minimum of 3 years’ experience in various banking operations.
- Good command of English.
- Knowledge of internal and external policies and procedures and their updates.
- Basic understanding of the banking market and its different sectors.
- Proficiency in computer use and relevant systems.
- Strong knowledge of the bank’s products and services.
- Professional appearance and good interpersonal skills.
- Sound judgment, neutrality, and independent thinking.
- Strong persuasion and interpersonal skills.
- Planning and organizational abilities.
- Ability to handle situations arising from conflicting internal information.
- Excellent communication skills to build and maintain strong relationships with customers, bank departments, and regulatory/supervisory bodies.
- Strong follow-up, coordination, and problem-solving skills.
- Teamwork capability.
- Ability to work under pressure.
Frequently Asked Questions
Is the salary disclosed for the Customer Complains Officer position at Bank Of Jordan?
The salary for this Customer Complains Officer role at Bank Of Jordan is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Complains Officer position at Bank Of Jordan located?
This Customer Complains Officer role at Bank Of Jordan is based in Amman, Amman Governorate, Jordan. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Complains Officer role at Bank Of Jordan full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Complains Officer role in the Compliance Department department at Bank Of Jordan.
Which team or department does the Customer Complains Officer at Bank Of Jordan belong to?
This Customer Complains Officer position is part of the Compliance Department department at Bank Of Jordan. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Complains Officer position at Bank Of Jordan?
Click the "Apply Now" button on this page. You will be redirected to Bank Of Jordan's official application portal hosted on workable where you can submit your application directly.
When was the Customer Complains Officer job at Bank Of Jordan posted?
This Customer Complains Officer position at Bank Of Jordan was posted on Apr 8, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Complains Officer
Bank Of Jordan
You'll be redirected to Bank Of Jordan's official application page on workable.