Digital Marketing Manager (Hospitality)
About this role
Job Title
PURPOSE OF THE ROLE
The Manager, Digital Marketing & Metasearch Performance, is responsible for guiding and supporting a team of Performance Strategists and Analysts, providing training, development, process improvements, and assistance in client-facing engagements and digital innovation initiatives.
A key focus of this role is building effective relationships with cross-functional stakeholders to streamline processes and accelerate request delivery. You’ll bring expertise in digital marketing, support broader team initiatives, and oversee the full lifecycle of client accounts—from strategic planning and campaign activation to ongoing optimization. The role also provides consultation on day-to-day account management and clients at risk. This position reports to the Director, Digital Customer Delivery, ASPAC.
MAIN RESPONSIBILITIES
Support the team in managing at-risk clients through calls, emails, and occasional in-person meetings. Present results, discuss strategic campaign options, and strengthen overall client relationships.
Partner with the Commercial team (Directors of Sales and Sales Specialists) to coordinate and deliver media plans for new and renewing clients, and identify opportunities for growth.
Provide input for new sales presentations, RFP (Request for Proposal) responses, and Deal Desk requirements.
Track and monitor team KPIs (Key Performance Indicators), ensuring regular communication, coaching, and support to improve performance.
Promote adherence to best practices and established processes.
Manage team workflow and capacity to meet SLAs (Service Level Agreements), balance workloads, set clear goals, and ensure new clients can be onboarded efficiently without additional headcount.
Support team growth and encourage engagement, fostering development and maintaining a positive, inclusive environment.
Relevant Experience
Proven experience in digital marketing, managing client portfolios and campaign activities or a related field
Experience across digital media platforms; hospitality industry knowledge helpful but not required.
Proven experience and/or knowledge in digital media channels, strategies, platforms and optimization
Good problem-solving skills with the ability to interpret data and make data-driven decisions.
Clear and effective written and verbal communication skills, including presentation experience.
Comfortable working both autonomously and collaboratively; previous people management experience is an advantage.
Ability to interpret and troubleshoot data to determine next steps and optimize performance.
Interest in continuous learning and staying updated on platform features, optimization methods, and market trends.
Relevant degree in a related field (such as Business Administration, Marketing, Advertising, Business Intelligence, Statistics, or Finance) or equivalent practical experience.
Familiarity with hospitality KPIs and market trends, including demand patterns, device performance, and source/destination insights.
What we can offer you ?
A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
珞 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.
A flexible working model - We want our employees to do their best work, wherever and however it works best for them.
A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.
#LI-APAC24
Diversity & Inclusion
Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.
Be aware of recruitment scams
Amadeus Group never charges fees, requests payment, or asks for financial information during recruitment. All legitimate opportunities are communicated solely through official Amadeus channels, including our careers website. Any payment request or outreach via unofficial platforms (e.g., WhatsApp, Telegram) should be treated as fraudulent.
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