Field Service Technician

About Us:

Panelmatic, Inc. was founded in 1957 in Youngstown, OH to serve manufacturing industries with the design and build of custom electrical, instrument, and pneumatic control panels. Our business has sufficiently grown over the years to support expansion for our clients. We have produced control packages for many of America's top corporations in the chemical, environmental, food, pulp and paper, rubber, petroleum, pharmaceutical, glass, metals, and utilities industries. We also deliver equipment for use worldwide. Our rigorous methodology assures compliance with domestic and international standards. We can meet the needs of our diverse clientele from start to finish through sales, design, fabrication, testing, and delivery.

 Since 1957, we have been known for our high-quality, custom-built control packages, our comprehensive service, and our technological and manufacturing expertise. This expertise assures you of our ability to handle the largest and most complex packages quickly and efficiently.

 Job Summary:

Panelmatic Inc. is seeking a dedicated and skilled Field Service Technician to join our team. The Field Service Technician will be responsible for providing on-site support, performing routine maintenance, troubleshooting, and assisting with installations of electrical systems and equipment.

Job Duties:

• Perform installation, maintenance, and repair of electrical systems according to company procedures
• Conduct routine inspections and preventive maintenance on electrical panels and equipment
• Provide direction to on-site contractors hired by Panelmatic where applicable
• Troubleshoot and diagnose issues with electrical systems and components
• Make appropriate, budget-conscious travel arrangements for Field Service trips where required
• Perform Factory Acceptance Testing (FAT) and Site Acceptance Testing (SAT) were required
• Document service activities, including maintenance reports and service records
• Train customers in basic equipment operation and maintenance, where applicable
• Collaborate with the service team to ensure timely completion of tasks and projects
• Perform electrical and mechanical manufacturing tasks, in-process inspections, and Quality Control checks in Panelmatic manufacturing locations when not assigned to a field project
• Perform other duties as assigned.

Minimum Qualifications:

• High school diploma or equivalent required
• Five+ years of experience in a manufacturing or field service role required, with a focus on electrical equipment manufacturing given strong preference
• Experience in reading electrical schematics and drawings required
• Strong mechanical aptitude and ability to assemble and install fabricated equipment required
• Ability to use multimeter, hand, and power tools required
• Ability to run conduit and pull wires required
• Willingness to learn and work under the guidance of senior technicians required
• Excellent problem-solving skills and the ability to work independently or in a team required
• Exceptional communication and interpersonal skills required
• Ability to adapt to changing project requirements and priorities required
• Location in (Houston, TX or Youngstown/Brookfield, OH area) required
• Ability to pass physical, drug, driving, and background check required
• Ability to physically push, pull, and lift 50lbs or more required
• Ability to sit, stand, and walk for four-plus hours at a time required
• Ability to stoop and bend for four-plus hours required
• Ability to work in all weather conditions and at heights required
• Ability to work on call 24/7, holidays, and weekends for out-of-state travel required
• Ability to operate heavy equipment and machinery (lull, forklift, manlift, etc.)
• Alignment with company core values required

Preferred Qualifications:

• Relevant technical certifications or associate degree preferred

• Medical, dental, vision, HSA, term life, AD&D, STD, LTD
• 100% medical premium paid for by Panelmatic for the employee-only level medical coverage
• 80% paid for by Panelmatic and 20% paid for by the employee on all other level medical coverage (i.e. employee plus child, employee plus spouse, family)
• 401(k) contributions matched 100% up to 4% 
• Scholarships, educational reimbursement, paid volunteerism, and paid personal and professional development provided
• PTO and paid holidays provided
• Career advancement opportunities
• Competitive wages
• Family-friendly environment with average employee tenure above five years