Head Waiter (ABR)

Voulgaris Hospitality Group is seeking a motivated and friendly individual to join our team as a Head Waiter. As a member of our esteemed hospitality group, you will have the opportunity to contribute to our mission of providing quality service with a customer-centric approach. With a history of successful operation spanning over 50 years, Voulgaris Hospitality Group is committed to continuously improving and adapting to meet the needs of our partners and guests. Our people are the heart and soul of our hotels, and we are dedicated to creating a positive and engaging work environment where every team member can thrive.

In this role, you will be responsible for delivering exceptional customer service and ensuring guest satisfaction. From welcoming guests and assisting with their seating arrangements to taking and delivering food and beverage orders, your attention to detail and warm demeanor will leave a lasting impression on our guests. You will work closely with fellow team members to ensure smooth and efficient operations, and you will have the opportunity to contribute to the overall success of the hotel.

Voulgaris Hospitality Group offers opportunities for growth and advancement within our organization. If you have a passion for hospitality, a desire to provide outstanding service, and a positive attitude, we would love to hear from you.

Responsibilities

• Welcome guests to the establishment and provide them with menus or beverage lists
• Assist guests with seating arrangements and take their orders in a professional and courteous manner
• Serve food and beverages to guests according to established procedures and standards
• Ensure accuracy of orders and promptly address any issues or concerns raised by guests
• Monitor and replenish supplies in the dining area, such as condiments, placemats, and utensils
• Maintain cleanliness and organization of work areas and dining tables
• Collaborate with kitchen staff and other team members to ensure smooth and efficient operations
• Provide excellent customer service by attending to guest inquiries and requests in a timely and friendly manner

• Previous experience in a customer service role, preferably in a hospitality setting
• Excellent interpersonal and communication skills
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Strong attention to detail and a commitment to delivering quality service
• Flexibility to work evenings, weekends, and holidays as needed
• Basic knowledge of food and beverage preparation and presentation
• Ability to stand for long periods of time and lift moderate weights (up to 30 lbs)
• Positive attitude and a willingness to work as part of a team

• Financial remuneration in accordance with the best practices of the market, which reflects the qualifications and experience of each candidate
• Continuous and personalized training
• Career plans and professional development opportunities
• Work in a family group with a human-centered approach and respect for the environment and society.
• Accommodation and board
• Social activities, to strengthen teamwork and corporate culture