Home Health Aide Coordinator (CNA)

Coordinate HHA service delivery in alignment with patient plans of care. 

Support Case Managers by maintaining up-to-date HHA schedules and client assignment records. 

Serve as the first point of contact for shift call-ins; resolve or arrange coverage as needed. 

Track and verify documentation from HHAs for accuracy and compliance with agency standards. 

Assemble, prepare, and maintain HHA documentation packets. 

Collaborate with Case Managers to review Individualized Plans of Care (IPOC) and related documentation. 

Upload, label, and organize completed documents in the appropriate electronic care platform. 

Support the onboarding process, including HHA orientations, documentation reviews, and training follow-ups. 

Deliver care kits and binders to new clients as requested. 

Conduct in-service sessions, assist with incident tracking, and provide administrative support for HHA terminations. 

Maintain open communication with HHAs to relay updates, policy changes, or procedural adjustments. 

Perform general administrative tasks, audits, and assist with special projects as directed by the Case Manager or Regional Director. 

Performs other duties as assigned. 

 High school diploma or equivalent required 

Completion of basic CNA or home health training preferred 

Experience with scheduling or care coordination systems 

Exceptional organizational, interpersonal, and communication skills 

Must pass a criminal background check