MIS Executive

zono· Customer Success
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📍 Hyderabad, TG, IndiaFULL TIME

About this role

Job Title: MIS Executive – Customer Success
Location: Onsite, Hyderabad
Department: Customer Success

About Zotok.ai:

At Zotok.ai, we are revolutionizing the supply chain industry with AI-powered solutions. Our mission is to simplify and optimize processes, empowering businesses with data-driven insights. We are looking for a MIS Executive to support our Customer Success team by managing data, generating reports, and ensuring smooth information flow to enhance customer experience.

Job Overview:

As an MIS Executive in the Customer Success department, you will be responsible for managing customer-related data, tracking key performance metrics, and providing reports to help improve customer engagement. Your analytical skills will help streamline operations, ensuring our customers receive the best support and experience with Zotok.ai’s solutions.

Job Responsibilities:

  • Data Management: Maintain, update, and organize customer data in the MIS system.
  • Report Generation: Develop and share daily, weekly, and monthly reports on customer interactions, support tickets, and product usage.
  • Performance Analysis: Track key KPIs (such as customer retention, response times, and issue resolution rates) and provide insights for improvement.
  • Customer Insights: Analyze customer feedback, trends, and support requests to assist the Customer Success team in enhancing services.
  • Automation & Optimization: Work on automating repetitive reporting tasks using Excel, or other reporting tools.
  • Cross-Team Collaboration: Coordinate with Customer Support, Product, and Sales teams to ensure smooth data sharing and decision-making.
  • CRM & Ticketing System Management: Maintain accuracy and completeness of data in the CRM and support tools.
  • Process Improvement: Identify gaps in data reporting, suggest improvements, and implement best practices to enhance efficiency.

Qualifications & Skills:

  • Bachelor’s degree in Business Administration, Computer Science, Information Technology, or a related field.
  • MBA in any specialization is preferred.
  • 1-3 years of experience in MIS, Data Analysis, or a similar role (preferably in a SaaS or customer-facing environment).
  • Proficiency in Excel (Advanced), Google Sheets, SQL, and CRM tools.
  • Strong analytical and problem-solving skills with attention to detail.
  • Excellent communication skills to present data insights clearly.
  • Ability to work in a fast-paced environment and handle multiple priorities.

Why Join Us?
Join our team and embark on an exhilarating journey as we redefine Conversational Commerce both in India and on a global scale! At ZoTok, we're at the forefront of this transformation, pioneering India's very first Network CRM empowered by cutting-edge Generative AI technology on WhatsApp. Picture yourself delving into the vast potential of over $1 trillion in General Trade, fundamentally reshaping how Brands, Distributors, and Retailers engage and conduct transactions.

Frequently Asked Questions

Is the salary disclosed for the MIS Executive position at zono?
The salary for this MIS Executive role at zono is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the MIS Executive position at zono located?
This MIS Executive role at zono is based in Hyderabad, TG, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the MIS Executive role at zono full-time or part-time?
This is listed as a FULL TIME position. It is posted as a MIS Executive role in the Customer Success department at zono.
Which team or department does the MIS Executive at zono belong to?
This MIS Executive position is part of the Customer Success department at zono. See the full job description for more information about the team structure and responsibilities.
How do I apply for the MIS Executive position at zono?
Click the "Apply Now" button on this page. You will be redirected to zono's official application portal hosted on keka where you can submit your application directly.
When was the MIS Executive job at zono posted?
This MIS Executive position at zono was posted on Sep 1, 2026. Apply as soon as possible — early applications are often reviewed first.
MIS Executive
zono
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