Associate Product Manager
blitznow
Operation Product Support Executive
blitznow· Central Operations
About this role
About Blitz
Blitz is a leading quick commerce and same-day delivery enabler, helping eCommerce brands deliver orders faster, more reliably, and at scale. We work with leading brands across Fashion, Beauty & Personal Care, Healthcare, and other high-growth categories to build seamless delivery experiences for their customers.
Role Overview
As an Operations Product Support Executive, you will be responsible for ensuring smooth day-to-day operations by troubleshooting product and operational issues, analyzing data, collaborating with cross-functional teams, and delivering timely resolutions. This role requires a strong analytical mindset, ownership, and excellent communication skills.
Key Responsibilities
● Provide end-to-end support for product and operational issues.
● Investigate, troubleshoot, and resolve customer and internal support tickets. ● Perform Root Cause Analysis (RCA) and coordinate with Product and Engineering teams.
● Monitor operational dashboards and ensure SLA adherence.
● Collect customer feedback and recommend product improvements. ● Create and maintain SOPs, documentation, and incident reports.
● Analyze data using SQL, Excel, and Google Sheets.
● Identify opportunities for automation and process improvements.
● Design, build, and support AI-driven automation solutions to improve operational efficiency.
Required Skills & Qualifications
Education
● Bachelor's degree in Computer Science, IT, Computer Applications, Engineering, or a related field.
● 0–2 years of experience in Product Support, Technical Support, or Operations (Freshers with strong analytical skills are welcome).
Technical Skills
● Strong knowledge of Microsoft Excel and Google Sheets.
● Basic to intermediate SQL.
● Knowledge of at least one programming language (Python, Java, JavaScript, etc.) is preferred.
● Basic understanding of APIs, JSON, databases, and system troubleshooting. Core Skills
● Strong analytical, logical, and problem-solving abilities.
● Excellent communication skills in English and Hindi.
● Presentation and documentation skills (PowerPoint/Google Slides). ● Leadership mindset with a strong sense of ownership.
● Ability to manage multiple priorities in a fast-paced environment.
● High attention to detail and willingness to learn.
Work Schedule
● Work from Office
● Rotational Roster (Day & Night Shifts)
● Must be comfortable working weekends and public holidays as per business requirements.
Why Join Blitz?
● Work closely with Product, Engineering, and Operations teams.
● Solve real-world problems impacting thousands of deliveries every day.
● Gain exposure to SQL, APIs, automation, analytics, and modern support systems.
● Fast learning, ownership, and career growth in a high-impact startup environment.
Frequently Asked Questions
Is the salary disclosed for the Operation Product Support Executive position at blitznow?
The salary for this Operation Product Support Executive role at blitznow is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Operation Product Support Executive position at blitznow located?
This Operation Product Support Executive role at blitznow is based in Bengaluru, KA, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Operation Product Support Executive role at blitznow full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Operation Product Support Executive role in the Central Operations department at blitznow.
Which team or department does the Operation Product Support Executive at blitznow belong to?
This Operation Product Support Executive position is part of the Central Operations department at blitznow. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Operation Product Support Executive position at blitznow?
Click the "Apply Now" button on this page. You will be redirected to blitznow's official application portal hosted on keka where you can submit your application directly.
When was the Operation Product Support Executive job at blitznow posted?
This Operation Product Support Executive position at blitznow was posted on Aug 25, 2026. Apply as soon as possible — early applications are often reviewed first.
Operation Product Support Executive
blitznow
You'll be redirected to blitznow's official application page on keka.