Product Enablement Specialist

zuddl· Customer Success
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🌍 Remote📍 Plano, TX, United States📍 Remote, Oregon, United StatesFULL TIME

About this role

Zuddl is the unified event platform that B2B marketing teams at companies like CrowdStrike, Figma, Stripe, TikTok, Checkpoint, and Iterable use to run their most important conferences, field events, and webinars, all from one system. We're backed by Y Combinator, Alpha Wave, and Qualcomm Ventures, and we're going after every legacy player in a market that's being rebuilt from scratch.


About The Role

As a Product Enablement Specialist, you’ll lead the charge in empowering customers to adopt and extract value from Zuddl early in their lifecycle. Your core mission is to ensure smooth onboarding, customized training, and consultative solutioning for customer success, growth, and retention.
This is not a support role. You are a strategic enabler and educator—someone who can combine process thinking, platform know-how, and customer empathy to drive platform adoption and satisfaction.

What you'll do

1. Customer Onboarding

  • Design and execute structured onboarding plans tailored to customer segments (SMB, mid-market, enterprise).
  • Own kickoff-to-go-live execution, including timeline tracking and stakeholder engagement.
  • Set and measure onboarding KPIs (time-to-value, activation success, etc.).
2.Training & Knowledge Transfer
  • Conduct live and recorded training sessions across personas—event marketers, producers, and technical stakeholders.
  • Customize training based on use cases (webinars, hybrid events, virtual booths, etc.).
  • Create reusable training materials, videos, and checklists.

3.Use Case Consultation

  • Understand customer business objectives and translate them into platform use strategies.
  • Help customers design optimal workflows using Zuddl's modular capabilities.
  • Review event setups and optimize configurations for success.

4.Escalation Prevention & Risk Mitigation

  • Identify early warning signs and proactively address potential churn risks.
  • Collaborate with CSMs to resolve issues before they escalate.
  • Act as a voice of the customer to Product and Engineering teams.

5.Process & Knowledge Development

  • Create onboarding playbooks and customer-facing guides.
  • Document implementation best practices in Notion and LMS.
  • Continuously evolve onboarding processes based on feedback and product updates.

6.Cross-functional Collaboration

  • Customer Success Managers (CSMs): Collaborate on success plans and handovers post-onboarding.
  • Product Team: Share customer feedback and influence roadmap decisions.
  • Support Team: Align on escalation paths and ticket deflection.
  • Marketing Team: Co-create training materials, case studies, and user enablement assets.

Required Skills & Experience

  • 3–6 years in SaaS onboarding, implementation, or customer education roles.
  • Strong command of English—written, verbal, and presentation skills.
  • Comfortable using tools like Loom, Notion, Slack, Zoom, CRM systems (HubSpot/Salesforce), and Intercom.
  • Analytical and structured thinker with an eye for continuous improvement.
  • Ability to multitask and manage multiple onboarding timelines without dropping the ball.
  • Prior experience with event technology or martech is a strong plus.

Why You Want To Work Here

  1. Remote Working, Flexible Working Locations & hours
  2. Health Insurance (Medical+Vision & Dental)
  3. A culture built on trust, transparency, and integrity
  4. 401(k) plan
  5. Employee-Friendly ESOPs
  6. Flexible Leave Program
  7. Competitive compensation
  8. Ground floor opportunity at a fast-growing series A startup


Frequently Asked Questions

Is the salary disclosed for the Product Enablement Specialist position at zuddl?
The salary for this Product Enablement Specialist role at zuddl is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Product Enablement Specialist job at zuddl remote?
Yes, this Product Enablement Specialist position at zuddl is remote, with team members based in Plano, TX, United States, Remote, Oregon, United States. You can work from home or anywhere in the supported regions.
Is the Product Enablement Specialist role at zuddl full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Product Enablement Specialist role in the Customer Success department at zuddl.
Which team or department does the Product Enablement Specialist at zuddl belong to?
This Product Enablement Specialist position is part of the Customer Success department at zuddl. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Product Enablement Specialist position at zuddl?
Click the "Apply Now" button on this page. You will be redirected to zuddl's official application portal hosted on keka where you can submit your application directly.
When was the Product Enablement Specialist job at zuddl posted?
This Product Enablement Specialist position at zuddl was posted on Jun 11, 2026. Apply as soon as possible — early applications are often reviewed first.
Product Enablement Specialist
zuddl
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You'll be redirected to zuddl's official application page on keka.