Sales Support - Renewal Installation (Non-Voice)

What is your mission?

We are looking for a highly organised and detail-oriented Sales Support - Renewal Installation to support client renewal operations through accurate data management, renewal processing, documentation maintenance, and operational coordination. The role is responsible for client record updates, renewal request processing, customer data analysis, renewal tracking, documentation management, and supporting compliance with United States healthcare industry standards and policy renewal requirements.

You will provide the best service to our partner brands by performing these tasks:

• Analyse customer purchases and accurately update client records within company systems
• Process internal and external requests related to client renewals and policy administration
• Coordinate with internal renewal teams to gather requirements and secure missing information needed for renewal processing
• Manage and track multiple client renewals simultaneously while ensuring deadlines and quality standards are met
• Maintain accurate customer data, renewal records, and supporting documentation
• Develop, update, and maintain renewal process documentation, operational reports, performance metrics, and improvement plans
• Monitor renewal activities and ensure timely completion of renewal-related tasks
• Identify, document, and report process gaps, operational issues, and opportunities for continuous improvement
• Support compliance with United States healthcare regulations, industry standards, and policy renewal requirements
• Participate in operational meetings and provide administrative support for renewal-related initiatives
• Collaborate with internal teams to ensure efficient workflow execution and customer satisfaction
• Promote a professional, customer-focused, and collaborative work environment
• Perform ad hoc projects, special assignments, and additional operational duties as required

Who are we looking for?

• Bachelor's Degree in any field; equivalent education and relevant experience may be considered
• Minimum 1 year of data entry experience
• Minimum 1 year of experience supporting international customers, preferably within United States healthcare, health insurance, healthcare administration, or customer service environments
• Minimum 2 years of BPO, shared services, customer support, or call centre experience
• Knowledge of U.S. healthcare, health insurance, healthcare administration, or policy renewal processes is an advantage
• Proficiency in Microsoft Excel, Microsoft Word, Microsoft Outlook, and Microsoft Teams
• Experience with customer record management, renewal administration, data validation, and document management is preferred
• Excellent written and verbal English communication skills, including professional business correspondence
• Strong organisational, planning, prioritisation, and multitasking abilities
• Ability to manage multiple deadlines, renewal requests, and operational priorities simultaneously
• Strong analytical, critical-thinking, problem-solving, and process improvement skills
• High attention to detail with a commitment to accuracy and data integrity
• Ability to maintain confidentiality when handling sensitive customer and company information
• Strong interpersonal and collaboration skills with the ability to work across multiple departments
• Ability to work independently and as part of a team in a fast-paced environment
• Professional, dependable, adaptable, and customer-focused approach

Why you'll love it here?

• Free lunch meals, fruits, snacks, and beverages for employees assigned to onsite shifts.
• Access to an onsite gym with a complimentary professional fitness instructor.
• Weekly fitness activities and an annual fitness challenge with prizes of up to ₱70,000.
• Weekly employee engagement activities with prizes of up to ₱3,000.
• Free upskilling academy to support career growth and professional development.
• State-of-the-art office facilities and modern workstations.
• Access to employee amenities including sleeping quarters, game area, chat room, and shower rooms.
• Fun, collaborative, and employee-focused work environment.