Service Support Specialist
evolution
Service Support Specialist
evolution· Operations
About this role
Company Description
Join Evolution as a Service Support Specialist in Malta!
Evolution is a global leader in innovative online casino solutions, with over 20,000 employees across 30+ locations. Operating state-of-the-art broadcasting studios worldwide, including Malta, we deliver premium gaming experiences 24/7. Listed on Nasdaq Nordic since 2015, we embody our core values: ALIVE, DO RIGHT, and WORK TOGETHER.
We’re seeking a Service Support Specialist to join our fast-paced team in Malta and ensure seamless gaming operations.
Job Description
- Ensure uninterrupted table operations by identifying and resolving real-time incidents, including dealer errors, software issues, or network connectivity problems.
- Monitor critical systems and infrastructure using provided tools, escalating alerts as necessary.
- Investigate and resolve player disputes related to game integrity or dealer actions.
- Ensure timely and accurate resolutions for client and end-user issues.
- Record all incidents in internal systems, prepare detailed post-resolution reports, and share insights with management.
- Coordinate case resolutions across internal teams and support the seamless execution of shift activities.
- Contribute to maintaining a high-quality gaming environment by proactively identifying and addressing potential issues.
Qualifications
- Excellent English skills (spoken and written).
- Customer support experience preferred.
- Strong decision-making, problem-solving, and leadership abilities.
- Excellent multitasking skills with a proactive, detail-oriented approach.
- Ability to thrive in a dynamic, multicultural, and high-pressure environment.
Additional Information
What We Offer
- 🩺 Private health insurance, free gym membership, team events & more
Videos To Watch
Frequently Asked Questions
Is the salary disclosed for the Service Support Specialist position at evolution?
The salary for this Service Support Specialist role at evolution is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Service Support Specialist position at evolution located?
This Service Support Specialist role at evolution is based in Birkirkara, Birkirkara, , Malta, mt. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Service Support Specialist role at evolution full-time or part-time?
This is listed as a Full time position. It is posted as a Service Support Specialist role in the Operations department at evolution.
Which team or department does the Service Support Specialist at evolution belong to?
This Service Support Specialist position is part of the Operations department at evolution. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Service Support Specialist position at evolution?
Click the "Apply Now" button on this page. You will be redirected to evolution's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Service Support Specialist job at evolution posted?
This Service Support Specialist position at evolution was posted on Jul 7, 2026. Apply as soon as possible — early applications are often reviewed first.
Service Support Specialist
evolution
You'll be redirected to evolution's official application page on SmartRecruiters.