Service Support Specialist
evolution
Service Support Specialist
evolution· Operations
About this role
Company Description
Evolution is a market-leading Swedish company, founded in 2006 and listed on Nasdaq Nordic (EVO). We are global developer and provider of innovative products and services for online casino entertainment.
Our integrated B2B solutions ensure that our clients deliver an unrivalled online entertainment experience to players worldwide. As an award-winning digital powerhouse, we continue to expand our portfolio of leading brands, including Evolution Live, NetEnt, Red Tiger, Ezugi, Big Time Gaming, Nolimit City, and DigiWheel.
With over 22,000 employees across 40+ sites, our teams work in diverse fields such as Product Innovation, Software Development, Game Presenting & Hosting, IT Support, Facility & Studio Operations, and other sup- port services. At Evolution, our dynamic and creative environment provides exceptional opportunities for both personal and professional growth.
Here in the Philippines, Evolution Cebu, powered by One Visaya Gaming, officially entered the market in 2025 with the goal of becoming one of the biggest and best employers in the industry.
Are you open to new opportunities? Eager to gain valuable experience? Ready to take on new challenges?
If so—we’re looking for you!
Job Description
We are looking for someone to deal with different tasks assigned for the duration of the shift and provide professional service to the customers.
Key Responsibilities:
• Ensure that all tables are operational without interruptions.
• Handle all real-time incidents on the gaming floors related to the following components of operations: hardware, software, and connection.
• To fix game irregularities on the tables: Game Presenters’ mistakes and software issues.
• To prepare shift reports for the Management.
Qualifications
• Strong understanding of gaming concepts and mechanics is highly preferred.
• Minimum of 2 years of Technical Support experience.
• Quick thinking and attention to detail.
• Analytical skills and multi-tasking.
• Ability to work under pressure and make decisions in stressful situations.
• Ability to work different shifts.
• Good English skills (both verbal and written).
• Basic PC software knowledge and excellent command of Microsoft Office products in particular.
Additional Information
Shift Schedule
• The position requires availability for a shifting schedule, consisting of six (6) working days and two (2) rest days, rotating between morning, afternoon, and night shifts.
• A night differential is provided for night shift assignments.
Salary Package
• Basic Salary: PHP 34,000
• Attendance Allowance: PHP 4,000
• Performance Bonus: PHP 5,000
• Food Allowance: PHP 100 (daily)
• Transportation Allowance: PHP 50 (daily)
• Uniform Allowance
Benefits:
After completion of the 6-month probationary period:
• HMO coverage with 2 free dependents
• Free gym, Weekly fruit supply
• 25 leave credits annually (10 sick leaves and 15 vacation leaves)
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Frequently Asked Questions
Is the salary disclosed for the Service Support Specialist position at evolution?
The salary for this Service Support Specialist role at evolution is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Service Support Specialist position at evolution located?
This Service Support Specialist role at evolution is based in Cebu City, Cebu City, Central Visayas, Philippines, Central Visayas, ph. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Service Support Specialist role at evolution full-time or part-time?
This is listed as a Full time position. It is posted as a Service Support Specialist role in the Operations department at evolution.
Which team or department does the Service Support Specialist at evolution belong to?
This Service Support Specialist position is part of the Operations department at evolution. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Service Support Specialist position at evolution?
Click the "Apply Now" button on this page. You will be redirected to evolution's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Service Support Specialist job at evolution posted?
This Service Support Specialist position at evolution was posted on Aug 10, 2026. Apply as soon as possible — early applications are often reviewed first.
Service Support Specialist
evolution
You'll be redirected to evolution's official application page on SmartRecruiters.