IT Support Specialist
ECS | Enterprise Change Specialists
ServiceNow CSM Administrator
ECS | Enterprise Change Specialists· Other IT
About this role
1. Job Summary
We are seeking an experienced ServiceNow Platform Engineer with deep expertise in Customer Service Management (CSM) and exposure to Now Assist (AI) capabilities. The ideal candidate will manage, optimize, and automate ServiceNow instances across multiple client environments in a Managed Services (MSP) delivery model. The role involves end-to-end platform ownership, automation design, CSM configuration, integrations, and stakeholder engagement—ensuring stable operations, continuous improvement, and measurable client value.
2. Must-Have Skills (Mandatory)
* 6–8+ years of hands-on experience as a ServiceNow Administrator / Engineer, including 3+ years of production-level CSM experience.
* Strong proficiency in:
* ServiceNow Administration & Configuration (users, roles, ACLs, CMDB, tables, catalogs, SLAs, notifications).
* CSM Modules (case management, entitlements, playbooks, workspaces, knowledge base, dashboards, and portals).
* Automation tools — Flow Designer, IntegrationHub, ATF, and orchestration.
* Integrations — REST/SOAP APIs, MID Server, webhooks.
* JavaScript, Glide APIs, UI Policies/Actions, and Client/Server scripts.
* Proven experience managing instance upgrades, update sets, cloning, and platform lifecycle governance.
* Strong understanding of ITIL v4 processes, change/release management, and secure configuration practices.
* Excellent communication skills to engage with cross-functional teams and clients.
3. Good-to-Have Skills (Optional)
* Practical exposure to Now Assist (AI) use cases such as agent assist, summarization, and search optimization.
* Experience with Performance Analytics, KPI dashboards, and SLA/OLA tracking.
* Background in multi-environment or MSP delivery setups.
* Knowledge of prompt governance, data privacy, and content guardrails for AI-driven workflows.
* Familiarity with Git-based update set governance and Jira/Azure Boards for Agile delivery.
* Experience supporting after-hours upgrades or release deployments.
4. Qualifications & Experience
* Education: BE/B.Tech in Computer Science, IT, or related discipline.
* Experience: 6–8+ years overall; 3+ years in CSM module implementation and administration.
* Certifications:
* Required: ServiceNow CSA (Certified System Administrator)
* Preferred: CIS–CSM, CAD, or CIS–ITSM; ITIL® 4 Foundation; micro-certs in Flow Designer, IntegrationHub, ATF, or PA
* Work Model: Agile/Scrum environment; occasional after-hours support during upgrades or major releases.
Frequently Asked Questions
Is the salary disclosed for the ServiceNow CSM Administrator position at ECS | Enterprise Change Specialists?
The salary for this ServiceNow CSM Administrator role at ECS | Enterprise Change Specialists is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the ServiceNow CSM Administrator position at ECS | Enterprise Change Specialists located?
This ServiceNow CSM Administrator role at ECS | Enterprise Change Specialists is based in Hyderabad, Telangana, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the ServiceNow CSM Administrator role at ECS | Enterprise Change Specialists full-time or part-time?
This is listed as a FULL TIME position. It is posted as a ServiceNow CSM Administrator role in the Other IT department at ECS | Enterprise Change Specialists.
Which team or department does the ServiceNow CSM Administrator at ECS | Enterprise Change Specialists belong to?
This ServiceNow CSM Administrator position is part of the Other IT department at ECS | Enterprise Change Specialists. See the full job description for more information about the team structure and responsibilities.
How do I apply for the ServiceNow CSM Administrator position at ECS | Enterprise Change Specialists?
Click the "Apply Now" button on this page. You will be redirected to ECS | Enterprise Change Specialists's official application portal hosted on freshteam where you can submit your application directly.
When was the ServiceNow CSM Administrator job at ECS | Enterprise Change Specialists posted?
This ServiceNow CSM Administrator position at ECS | Enterprise Change Specialists was posted on Sep 8, 2026. Apply as soon as possible — early applications are often reviewed first.
ServiceNow CSM Administrator
ECS | Enterprise Change Specialists
You'll be redirected to ECS | Enterprise Change Specialists's official application page on freshteam.