Special Assets Operations Specialist

What is your mission

We are looking for a detail-oriented Special Assets Operations Specialist to support the administration of delinquent loans, foreclosure activities, and Real Estate Owned (REO) assets. This role is responsible for loan administration, foreclosure referrals, vendor coordination, REO support, accounts payable processing, document management, and maintaining accurate records across Microsoft Dynamics 365, SharePoint, and other designated systems.

You will provide the best service to our partner brands by performing these tasks:

• Create, maintain, and update loan and property records within Microsoft Dynamics 365 and other designated systems
• Prepare foreclosure referral packages using approved procedures, templates, and checklists
• Generate payoff statements, demand letters, and routine correspondence using established templates
• Maintain accurate and complete electronic loan files within SharePoint and document management systems
• Update loan milestones, servicing notes, workflow statuses, and tracking records in a timely manner
• Review loan files for completeness and identify missing documentation before escalating concerns
• Coordinate property inspections, occupancy inspections, broker price opinions, and re-underwriting requests
• Coordinate REO vendor services, including lock changes, utility transfers, property preservation activities, and related requests
• Track vendor requests through completion and follow up on outstanding items
• Communicate professionally with attorneys, vendors, utility providers, and internal stakeholders
• Review invoices and supporting documents for accuracy and completeness before submission
• Process invoices, utility bills, tax payments, and property-related expenses within designated systems
• Obtain missing documentation, including vendor compliance forms and supporting records
• Escalate invoice discrepancies and account issues to accounting or management when required
• Monitor and organise the department's shared inbox and route communications appropriately
• Save and maintain incoming correspondence and documentation within the appropriate loan files
• Maintain department tracking logs, reports, and administrative records
• Assist with process improvement initiatives, special projects, and other administrative responsibilities as assigned

Who are we looking for?

• Bachelor's degree in Business Administration, Finance, Accounting, or a related field preferred
• Minimum 1 year of experience in administrative support, financial services, loan servicing, banking operations, mortgage operations, legal support, title services, insurance, or a similar process-driven environment
• Prior BPO, shared services, or outsourced support experience for U.S.-based financial services clients is an advantage
• Experience within mortgage servicing, banking, financial services, loan administration, or related industries preferred
• Knowledge of loan servicing, foreclosure processes, REO operations, and document management is advantageous
• Proficiency in Microsoft Excel, Microsoft Outlook, Microsoft Word, Microsoft Teams, and other Microsoft Office applications
• Experience using Microsoft Dynamics 365, CRM systems, SharePoint, or similar platforms is preferred
• Exposure to U.S. mortgage servicing, foreclosure operations, title claims, or REO administration is an advantage
• Strong written and verbal English communication skills
• Ability to communicate professionally with vendors, attorneys, utility providers, and internal stakeholders
• Exceptional organisational skills with a strong focus on documentation accuracy and record management
• Demonstrated ability to follow documented procedures, standard operating processes, templates, and checklists
• Ability to manage multiple priorities while maintaining a high level of accuracy and attention to detail
• Strong problem-solving skills and commitment to quality assurance
• Ability to work independently in a remote or hybrid environment following training

Why you'll love it here?

• Free lunch meals, fruits, snacks, and beverages for employees assigned to onsite shifts.
• Access to an onsite gym with a complimentary professional fitness instructor.
• Weekly fitness activities and an annual fitness challenge with prizes of up to ₱70,000.
• Weekly employee engagement activities with prizes of up to ₱3,000.
• Free upskilling academy to support career growth and professional development.
• State-of-the-art office facilities and modern workstations.
• Access to employee amenities including sleeping quarters, game area, chat room, and shower rooms.
• Fun, collaborative, and employee-focused work environment.