Stewarding Team Leader

Company Description

Located on the pristine shores of Phu Quoc Island, Rixos Phu Quoc is a luxury beachfront resort that brings the renowned Rixos all-inclusive hospitality experience to one of Vietnam’s most beautiful destinations. Combining world-class service, refined design, and vibrant lifestyle experiences, the resort offers guests an exceptional escape with premium accommodations, diverse culinary concepts, wellness facilities, and immersive entertainment.

As part of the globally recognized Rixos Hotels & Resorts, our team is dedicated to delivering outstanding guest experiences while fostering a dynamic and inspiring work environment. At Rixos Phu Quoc, we value passion, professionalism, and collaboration, empowering our colleagues to grow and thrive in a culture built on excellence in hospitality.

Job Description

Position Summary

Rixos Phu Quoc Viet Nam is seeking a dedicated and hands-on Stewarding Team Leader to support the day-to-day operations of the Stewarding Department. Reporting to the Chief Steward, this role ensures the highest standards of cleanliness, hygiene, safety, and operational efficiency across all kitchen and F&B back-of-house areas, while fostering a positive and professional working environment.

Key Responsibilities

Stewarding Operations

• Supervise daily stewarding operations to ensure all kitchen and service areas are kept clean, organized, and hygienic at all times.
• Ensure proper cleaning, washing, and storage of dishes, glassware, utensils, pots, pans, and kitchen equipment in accordance with established standards.
• Oversee garbage disposal procedures and ensure waste areas are maintained according to hygiene and environmental standards.
• Ensure opening and closing procedures for stewarding areas are strictly followed.

Equipment & Inventory Control

• Ensure proper handling and care of all operating and kitchen equipment to minimize breakage and loss.
• Assist in conducting monthly, quarterly, bi-annual, and annual inventories of operating equipment.
• Monitor usage of cleaning chemicals and supplies to reduce wastage and spoilage.
• Maintain full knowledge of dishwashing machines, cleaning procedures, and chemical usage.

Hygiene, Safety & Compliance

• Ensure full compliance with HACCP standards, food safety regulations, and local legislation.
• Work closely with the Hygiene Officer to implement and monitor hygiene and sanitation procedures.
• Adhere to Rixos ISO Integrated Management Systems, including Quality, Environment, Health & Safety, Food Safety, and Guest Complaint Management (ISO 9001, 14001, 22000, 10002).
• Ensure all stewarding team members follow hygiene, safety, and appearance standards at all times.

Team Leadership & Training

• Supervise and guide stewarding team members during shifts, providing on-the-job coaching and support.
• Ensure team members are properly trained and follow established SOPs and operational standards.
• Attend and actively participate in departmental and hotel training sessions and meetings.
• Maintain good working relationships with kitchen, F&B, housekeeping, and other hotel departments.

Service & Guest Support

• Provide courteous, professional, and flexible service in support of all F&B operations.
• Report guest complaints or operational issues promptly to supervisors and ensure proper follow-up.
• Remain flexible to rotate within F&B or other departments when required by operational needs.

General Duties

• Ensure punctual attendance, correct uniform, name tag, and high standards of personal hygiene.
• Comply with hotel policies, employee handbook, and procedures related to Fire, Health & Safety.
• Undertake any reasonable tasks or additional duties as assigned by the Chief Steward or Stewarding Management.
• Be flexible to support redeployment or extended duties during peak business periods.

Qualifications

• Previous experience in stewarding or back-of-house operations within hotels or resorts preferred.
• Prior supervisory or team leader experience is an advantage.
• Good understanding of hygiene, cleaning procedures, and safe use of chemicals.
• Knowledge of HACCP and food safety standards is preferred.

Core Competencies & Values

• Strong sense of responsibility, reliability, and teamwork.
• Professional attitude with attention to detail and cleanliness.
• Ability to work independently and under pressure.
• Commitment to Rixos brand values, quality standards, and continuous improvement.

Additional Information

What We’re Looking For

• A proactive leader with strong integrity and professionalism

• Someone who thrives in a fast-paced hospitality environment

• A team player who values collaboration and guest satisfaction

• A professional committed to continuous improvement and service excellence

Benefits:

• Competitive salary and performance-based incentives
• Accommodation and meals provided
• Opportunities for professional growth within the Rixos and Accor network
• Access to world-class resort amenities

Rixos Phu Quoc is committed to diversity and inclusion and welcomes applications from all qualified candidates.