Travel Consultant - SOTO
tripjack· Air Operation Department
About this role
About Tripjack
TripJack: A Great Place to Work® and the trusted tech platform for over 60K+ travel agents across India!
We’re proud to be Great Place to Work® Certified™ workplace, reflecting the trust, pride, and sense of belonging our people feel every day. This recognition reflects our commitment to a culture where our teams grow, collaborate, and drive the future of travel technology, while consistently delivering excellent service to our agent partners.
With over 35+ years of travel experience between the founders, TripJack has always prioritized the needs of travel agent partners. TripJack’s integrated platform offers content from 750+ airlines, 2 Mn+ Hotels including services across Corporate Travel, Travel assistance and Insurance, Rail and Marine segments. With a superior tech platform, seamless agent pre- and post-booking journeys, and 24/7 customer service, we are on a mission to transform the travel booking & management experience for our agent partners.
Role: SOTO / Offshore Ticketing Executive
Location: Lower Parel, Mumbai
Experience: 2-4 years
Education: Graduate
Job Summary:
We are looking for a Travel Consultant – International Ticketing (SOTO) to manage end-to-end international ticketing operations, including ticket issuance, reissues, refunds, exchanges, and schedule changes through Sabre GDS. The ideal candidate should have strong knowledge of airline fare rules, BSP processes, and international ticketing, with the ability to handle complex itineraries while ensuring accuracy, compliance, and excellent service delivery.
Job Responsibilities:
- Handle end-to-end SOTO (Sold Outside, Ticketed Outside) and offshore international air ticketing through Sabre GDS.
- Create, modify, and manage complex international PNRs for one-way, round-trip, multi-city, and open-jaw itineraries.
- Issue, reissue, revalidate, and exchange international tickets in accordance with airline fare rules.
- Process voluntary and involuntary changes, including schedule changes, flight cancellations, rerouting, and airline operational disruptions.
- Verify fare rules, routing restrictions, ticket validity, baggage policies, and minimum/maximum stay requirements.
- Calculate fare differences, additional collections, taxes, penalties, residual values, and applicable service charges accurately.
- Coordinate with airlines, consolidators, and support teams for waivers, approvals, and ticketing exceptions.
- Handle ticket cancellations and refund requests in line with airline policies.
- Monitor airline queues, schedule change queues, and pending ticketing cases to ensure timely closure.
- Provide timely updates to travel agents regarding ticket status, airline advisories, and itinerary changes.
- Ensure compliance with airline policies, BSP regulations, ADM prevention guidelines, and company SOPs.
- Maintain accurate documentation and prepare operational MIS reports.
- Work closely with customer support, operations, and airline teams to resolve complex ticketing cases within SLA.
Required Skills & Qualifications:
- 2–4 years of experience in International Air Ticketing, preferably in SOTO/Offshore ticketing.
- Strong hands-on experience in Sabre GDS (mandatory).
- Good knowledge of international fare construction, routing, IATA fare rules, taxes, and ticketing procedures.
- Experience in ticket issuance, reissues, exchanges, refunds, and schedule change management.
- Strong understanding of airline policies, ADM prevention, and BSP processes.
- Ability to handle complex international itineraries across multiple airlines.
- Excellent analytical, problem-solving, and fare calculation skills.
- Strong communication and coordination abilities.
- Ability to work in a fast-paced environment while meeting defined TATs and SLAs.
- Proficiency in Microsoft Excel and MS Office.
Frequently Asked Questions
Is the salary disclosed for the Travel Consultant - SOTO position at tripjack?
The salary for this Travel Consultant - SOTO role at tripjack is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Travel Consultant - SOTO position at tripjack located?
This Travel Consultant - SOTO role at tripjack is based in Mumbai, MH, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Travel Consultant - SOTO role at tripjack full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Travel Consultant - SOTO role in the Air Operation Department department at tripjack.
Which team or department does the Travel Consultant - SOTO at tripjack belong to?
This Travel Consultant - SOTO position is part of the Air Operation Department department at tripjack. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Travel Consultant - SOTO position at tripjack?
Click the "Apply Now" button on this page. You will be redirected to tripjack's official application portal hosted on keka where you can submit your application directly.
When was the Travel Consultant - SOTO job at tripjack posted?
This Travel Consultant - SOTO position at tripjack was posted on Aug 25, 2026. Apply as soon as possible — early applications are often reviewed first.
Travel Consultant - SOTO
tripjack
You'll be redirected to tripjack's official application page on keka.