Student Care Case Manager, Student Life and Formation

PLNU is a Christian liberal arts university in the evangelical, Wesleyan tradition, offering quality undergraduate, graduate and professional programs. We provide higher education in a vibrant Christian environment where minds are engaged and challenged, character is modeled and formed, and service is an expression of faith. PLNU is an institution that is committed to reflecting the rich diversity of God’s kingdom. We therefore encourage applications from culturally diverse candidates.

Benefits:

We are pleased to offer attractive benefits and resources. This includes benefits such as health, dental, tuition benefits for employees and dependents, competitive retirement matching, vacation and sick time, and 15 paid holidays per year. In addition, we have many opportunities to engage with our community including staff chapel and a robust wellness program.

Job Summary:

PLNU is looking for a compassionate, organized, and collaborative team member to support and grow within the Student Care & Counseling team. You have a heart for students, exceptional interpersonal skills, strong attention to detail, and the ability to navigate complex situations with professionalism, empathy, and discretion. You are an excellent communicator who enjoys working collaboratively while also taking initiative and managing your own responsibilities independently.
You will be a great teammate who is willing to take direction but also demonstrates sound judgment, strong critical thinking, and the ability to respond calmly in a fast-paced, student-centered environment. You are a quick learner who is eager to take ownership of projects, coordinate care across campus, and continually seek ways to improve the student experience.

Salary range: $70,304 - $71,923.72

Job Status:

Full time

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Job Description:

As the Student Care Case Manager, you will:

• Serve as a primary point of contact for students navigating personal, academic, emotional, financial, or relational challenges.
• Develop holistic, data-informed Care Plans that connect students with the appropriate campus and community resources.
• Coordinate care with partners across the university, including Student Care, Academic Affairs, Residential Life, Student Conduct, Title IX, the Educational Access Center, and other student support offices.
• Triage student concerns, provide advocacy and mentoring, facilitate referrals, ensure consistent follow-up, and maintain thorough and timely case documentation.
• Support the university's student wellbeing initiatives through collaborative case management, crisis response, and proactive outreach.
• Build and maintain relationships with community providers and referral partners to expand support options for students.
• Assist with the Bounce Back (STS 2090-1) course through Canvas support, grading, course facilitation, and student engagement.
• Contribute to division-wide projects and initiatives that strengthen PLNU's commitment to helping students thrive.

Minimum Qualifications

• Bachelor’s degree in social work, counseling, psychology or related field or the equivalent combination of education and experience/training required. Master’s degree in psychology, social work, counseling, or related field preferred.
• Demonstrated deep commitment to inclusive and diverse practices that recognize intersectionality and multiple identities in support of student wellbeing and development.
• Experience advising, coaching and/or providing advocacy for students in a higher education environment.
• Skills in judgment and decision-making, problem solving, identifying measures of system performance and the actions to improve performance. 
• Demonstrated experience in problem-solving, decision making, conflict resolution, negotiation, counseling, referral techniques and confidentiality.
• Candidates should be team oriented and demonstrate adaptability, initiative, and the ability to respond effectively to crises.
• Excellent written, oral, and interpersonal communication skills.
• Strong organizational skills with ability to handle several projects simultaneously.
• 1-3 years of professional experience in higher education, social work, or other related field.
• Demonstrated commitment to diversity and anti-racist practices.
• Direct experience providing advocacy and support for underrepresented students in a higher education setting.
• Evidence of Christian commitment and active church involvement. In addition, staff agree to live in agreement with PLNU’s Community Life Covenant. 
• ​The job offer is contingent on the successful completion of a background check. PLNU  will consider qualified applicants, including those with criminal histories, in a manner consistent with state and local "Fair Chance" laws.

Preferred Qualifications

• Crisis management experience preferred.
• Title IX experience/training preferred.
• Knowledge and experience working with a diverse population is preferred

 Physical Requirements:

• Work is primarily sedentary and may require sitting for extended periods of time. 
• Use of computer equipment: computer keyboard, mouse, and monitor.
• Vision to read documents, e-mail and other correspondence, and reports on paper and computer monitor. 
• Ability to communicate effectively with others in person and by phone.
• Will also stand, stoop, push, pull, and lift up to 10 lbs throughout the day.  

If you are passionate about supporting students through life's challenges, enjoy building meaningful relationships, and believe every student deserves a coordinated network of care, we'd love to have you join our team

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At PLNU, we believe in pursuing calling together. Deep and meaningful relationships between students, faculty, and staff is vital in nurturing our shared community and expressing God’s love. We are looking for enthusiastic candidates to join us in empowering our students to reach their greatest personal, spiritual and professional potential. 

Point Loma Nazarene University does not discriminate on the basis of race, color, national origin, sex, age, disability or status as a veteran in any of its policies, practices or procedures.