Technical Support Executive - Ahmedabad

vasyerp· Customer Support
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📍 Ahmedabad, GJ, IndiaFULL TIME

About this role

About the Role:

As a Technical Support Executive, you have to work closely with the team of software developers. You have to

understand the customer issues regarding software and resolve their issues with the help of developers. You have to analyze all aspects of the software and make suggestions through the development phase to help avoid issues in the final product.


Roles and Responsibilities:

  • Answer calls professionally to provide information about ERP and services and obtain details of complaints.
  • Understand Customer’s Complaints related to ERP and can translate it to IT team Properly.
  • Maintaining and monitoring ERP project plans, project schedules & work hours.
  • Assist users in all aspect of ERP system use.
  • Manage the configuration and operation of on-premises ERP systems; provide technical support for ERP and software issues.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
  • Documenting and following up on important actions and decisions.
  • Follow up to ensure that appropriate actions were taken on customer’s requests.


Candidate Requirement:

  • Decent communication skills
  • Prompt, Responsive, Responsible and Friendly approach to customer situations.

Frequently Asked Questions

Is the salary disclosed for the Technical Support Executive - Ahmedabad position at vasyerp?
The salary for this Technical Support Executive - Ahmedabad role at vasyerp is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Technical Support Executive - Ahmedabad position at vasyerp located?
This Technical Support Executive - Ahmedabad role at vasyerp is based in Ahmedabad, GJ, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Technical Support Executive - Ahmedabad role at vasyerp full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Technical Support Executive - Ahmedabad role in the Customer Support department at vasyerp.
Which team or department does the Technical Support Executive - Ahmedabad at vasyerp belong to?
This Technical Support Executive - Ahmedabad position is part of the Customer Support department at vasyerp. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Technical Support Executive - Ahmedabad position at vasyerp?
Click the "Apply Now" button on this page. You will be redirected to vasyerp's official application portal hosted on keka where you can submit your application directly.
When was the Technical Support Executive - Ahmedabad job at vasyerp posted?
This Technical Support Executive - Ahmedabad position at vasyerp was posted on Jun 3, 2026. Apply as soon as possible — early applications are often reviewed first.
Technical Support Executive - Ahmedabad
vasyerp
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